The requirement of accessibility: European automated border control systems for persons with disabilities

Navigating services for consumers with disabilities: a comprehensive review and conceptual framework

“…According to several studies (Burns et al , 2009; Mikalauskas et al , 2019; Stumbo et al , 2011), various services can improve the well-being and identity affirmation of CwD. However, the market is unfair to PwD because of the infrastructure and attitudes that are currently in place, which are heavily biased toward appealing to non-disabled consumers (Eskytė, 2019; Oostveen and Lehtonen, 2018; Ravneberg, 2009). Additionally, inclusion in servicescape aids in reducing intersectionality’s adverse effects on service accessibility (Hamidi and Karachiwalla, 2022; Soorenian, 2014; Zandam and Juni, 2019).…”

“…Multiple studies (Ravneberg, 2009; Rossow-Kimball and Goodwin, 2018; Whitehead and Barnard, 2013) indicate that CwD experience increased confidence and comfort in inclusive service settings that promote a sense of belonging and facilitate goal attainment. The existing service environments impose dependence and ableism on CwD (Foley, 2014; Kipnis et al , 2022; Oostveen and Lehtonen, 2018; Rubio-Escuderos et al , 2021). Instead, service provisions prioritizing universal accessibility can foster inclusiveness and sustainability (Celik and Yakut, 2021; Edwards et al , 2018; Okonji and Ogwezzy, 2018; Oostveen and Lehtonen, 2018).…”

“…The existing service environments impose dependence and ableism on CwD (Foley, 2014; Kipnis et al , 2022; Oostveen and Lehtonen, 2018; Rubio-Escuderos et al , 2021). Instead, service provisions prioritizing universal accessibility can foster inclusiveness and sustainability (Celik and Yakut, 2021; Edwards et al , 2018; Okonji and Ogwezzy, 2018; Oostveen and Lehtonen, 2018).…”

“…The qualities of services that lessen this dependence and address CwD as consumers first rather than PwD are yet unknown (Baker et al , 2007). To accomplish this, it is necessary to transition from the social model to the cultural model, which denies ableist ideology and advocates radical change (Oostveen and Lehtonen, 2018). Therefore, future academics can adopt a radical structuralist or radical humanist approach to study PwDs to determine their proper position in society and the service landscape (Burrell and Morgan, 2017).…”