The Rise of the Promoters: User Classes and Contribution Patterns in Enterprise Social Media

Bulğurcu, Burcu; Osch, Wietske Van; Kane, Gerald C.

doi:10.1080/07421222.2018.1451960

Cited by 37 publications

(45 citation statements)

References 66 publications

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“…The outcomes of the cluster analysis are presented in Table 2. The quality of the cluster solution was 0.9, which is above the 0.5 threshold based on Schwarz's Bayesian information criterion (BIC) [25]. An examination of Table 2 reveals not two but three distinct classes of users in the MUST community based on users' contribution amounts.…”

Section: Dissimilarity = ∑ − ( ) (1)mentioning

confidence: 91%

“…Leonardi and his colleagues termed the new phenomenon ESM [17]. According to Bulgurcu et al [25], ESM refers to proprietary social media technologies that are used within the closed boundaries of an organization. Researchers have expected the benefits of ESM for CPS because they believe that ESM can nurture a virtual community of practice within organizations [23,41].…”

Section: B Esmmentioning

confidence: 99%

“…A conceptual study by Levina and Arriaga [82] argued that status production and distinction in online communities can become a dynamic process through content contribution. Therefore, there are distinct classes of users that occupy varying levels of content creation and importance in online communities [25,81]. The core or active users are the main contributors, while the periphery or passive users consume.…”

Section: Social Status Of Posters At the Scenario Levelmentioning

confidence: 99%

“…For the measurement of user classes, we employed the cluster analysis procedure of a two-step method to distinguish different clusters by collecting data related to users in three channels that MUST provides (i.e., Enterprise chat, Working circle, and groups). This method has been used to identify user types in online communities [25,81]. Users' work dynamics, group messages, and private messages were aggregated at the individual level separately.…”

Section: Dissimilarity = ∑ − ( ) (1)mentioning

confidence: 99%

“…Leonardi and his colleagues termed the new phenomenon enterprise social media (ESM) and found that ESM can promote emergent practices of knowledge collaboration by increasing the visibility of the network and content [16][17][18][19][20][21][22]. Against this background, ESM is expected to become an active place for CPS through establishing a virtual community of practice within organizations [23][24][25][26][27][28]. How CPS emerges in ESM communities becomes an open question.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Understanding the Emergence of Collaborative Problem-Solving Practices in Enterprise Social Media: The Roles of Social Factors

Huang

Song

2020

IEEE Access

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Firms are increasingly introducing enterprise social media (ESM) technologies to nurture the virtual community of practice, offering a prospect for collaborative problem-solving (CPS) within organizations. Based on a unique dataset including 10101 actual problem-solving scenarios across 519 ESM groups, our objective is to identify the relationships between many social factors and the occurrence of CPS by drawing on different social theories. Via multilevel logistic regression, we found that the quality and decentralized degree of social interactions in an ESM group can increase the likelihood of CPS; one user's social similarity with other members of the group and the user's user classes are positively related to the likelihood of CPS. Finally, social ties' strength between the user and other members in the ESM group has a U-shaped association with the likelihood of CPS. These findings can provide companies with meaningful implications for using ESM sites to support CPS. INDEX TERMS collaborative problem-solving, enterprise social media, virtual group, social influence, multilevel logistic modeling.

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Section: Dissimilarity = ∑ − ( ) (1)mentioning

confidence: 91%