The Role of “Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement

Bodie, Graham D.; Vickery, Andrea J.; Cannava, Kaitlin; Jones, Susanne M.

doi:10.1080/10570314.2014.943429

Cited by 91 publications

(61 citation statements)

References 69 publications

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“…Launched in 2013, Crisis Text Line (CTL) is a free, text-based crisis counseling service offered within the U.S. that pairs individuals facing stressors (texters) with trained volunteer counselors; counselors utilize a web browserbased platform to engage in "active listening" techniques (Bodie, 2015) and provide care resources (issue-specific hotlines, shelters, etc.) to anonymous texters in real time.…”

Section: Case 1: Listening In the Online Crisis Hotline Contextmentioning

confidence: 99%

Are You My Mother? Perpetuating Gender Inequality Through Listening Expectations and Relational Roles

2018

J. Res. Gender Stud.

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Since the 1980s, ethics of care scholars have interrogated the gendering of care virtues and argued for divorcing virtues from binary masculine-feminine thinking. In this paper, we draw upon two case studies that situate listening as care and use corpus linguistics to explore ways in which expectations of care, enacted through listening, continue to not only be gendered, but heavily coded as feminine responsibilities. More specifically, we investigate the ways in which mothers and expectations for listening as care provision are intertwined, as further evidenced by the "mom friend" phenomenon. We argue that lessons from ethics of care scholarship may provide opportunities to challenge the mobility of feminized expectations of care and further decouple gender from care virtues.

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Section: Case 1: Listening In the Online Crisis Hotline Contextmentioning

confidence: 99%

Are You My Mother? Perpetuating Gender Inequality Through Listening Expectations and Relational Roles

2018

J. Res. Gender Stud.

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“…Research has shown that clients' deeper experiencing of emotions is related to symptom reduction and increased self-esteem in experiential therapies for depression (Greenberg, 2004). A listener's verbal and nonverbal active listening (AL) behavioursparticularly verbalhave been associated with greater emotional improvement and perceptions of emotional attunement in those expressing distress (Bodie, Vickery, Cannava & Jones, 2015).…”

Section: Introductionmentioning

confidence: 99%

Therapist response to a distressed client: Differences in active listening and changes in negative affect

Altabef

Meier

Reynolds

et al. 2017

Couns and Psychother Res

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Background While talking through distress can help ease client distress, listening to distressed individuals can be a challenging task for psychotherapists who do so routinely. Aims Consequently we explore factors that account for variance in emotional reactions to distress among therapists. These included beliefs about responsibility for helping, professional training, and demographic variables. Materials & Methods Seventy‐one psychotherapists observed an online video of a distressed individual and then completed measures of negative affect (NA), therapist beliefs about their role, and demographics and professional training. Participants also wrote a brief response after the video describing what they would say to the distressed individual. Results Findings suggested a complex set of relations among variables. Female therapists who were Counselling Psychologists and reported lower need for control in therapeutic situations were more likely to employ active listening (AL) responses and evidence NA decreases post‐video. Female Counselling Psychologists who wrote a non‐AL response, however, evidenced an increase in NA pre‐post video. Discussion Results suggested the potentially important role of active listening responses in helping therapists to manage their negative affect in response to distressed individuals. Active listening responses were associated with gender, professional training, and therapists’ beliefs about role. Conclusion We discuss implications of these results for therapist training and research in occupational stress and burnout.

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“…Self-disclosure involves sharing personal information with others through verbal communication (Chaudoir & Fisher, 2010;Derlega, Metts, Petronio, & Margulis, 1993), and sharing personal information is often involved when seeking support. Indeed, seeking support is one of several reasons people commonly disclose (Derlega, Winstead, Mathews, & Braitman, 2008), which may explain why some scholars of supportive communication refer to support seekers as disclosers (e.g., Bodie, Vickery, Cannava, & Jones, 2015). Referring to support seekers as disclosers draws an equivalency between these two communicative acts and underscores the critical role of disclosure in seeking support.…”

Section: Integrating Models Of Disclosure With Supportive Communicationmentioning

confidence: 99%

Seeking support online

Buehler¹

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Asking for help for something that is stigmatized but easily hidden from others can be risky. Aspects of online communication channels, such as how anonymous or private someone feels, may make it easier for people to ask for help for these concealable, stigmatized topics. This dissertation tests how people's perceptions of the anonymity and privacy of online communication channels affect how costly they feel it will be to seek support for concealable, stigmatized topics and what they say in their messages. Participants imagined trying to get support for a concealable, stigmatized topic through an online communication channel and wrote the message that they would typically send. Participants rated aspects of their messages, such as the breadth of topics for which they sought support and the emotional content of their message. They also rated their perceptions of the anonymity and privacy of the channel and their perceptions of the costs of seeking support in that channel. Results suggest that people's perceptions of the anonymity and privacy of online communication channels affect how they seek support, such as how often they seek support, the breadth of topics for which they seek support, and the length of their messages. Also, people's perceptions of how anonymous they are in a channel affect their perceptions of the costs of seeking support, which shape aspects of their messages. These findings suggest that people will seek support for concealable, stigmatized topics differently, depending on how they view the channel in which they are communicating. vii TABLE OF CONTENTS LIST OF TABLES .

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The Role of “Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement

Cited by 91 publications

References 69 publications

Are You My Mother? Perpetuating Gender Inequality Through Listening Expectations and Relational Roles

Are You My Mother? Perpetuating Gender Inequality Through Listening Expectations and Relational Roles

Therapist response to a distressed client: Differences in active listening and changes in negative affect

Seeking support online

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