The Role of Appraisal in Adapting to Information Systems

Abstract

The benefits of new organizational information systems (IS) depend on the degree that users of the technology adapt by proactively changing themselves, their work routines, and even the technology itself in order to leverage its strategic capabilities. Scholars have recently proposed the Coping Model of User Adaptation (CMUA) as a useful theoretical lens for understanding individual adaptive responses to an IS; however, this nascent model has not yet received extensive empirical validation. Using survey data from a campus health center at a large public university, this study empirically examines and extends CMUA by exploring the relationship between IS appraisal and adaptive behaviors. Results show that user adaptation to IS depends on how it is appraised by users, with appraisal of the IS as a challenge being the strongest predictor of both problem-focused and emotion-focused adaptation. Implications for research and practice are discussed.

Infusion Process of Smart Grid-Related Technology Based on Coping Theory

“…Fadel [16] investigated the relationship between adaptation strategies and IS infusion. Problem-focused adaptation, which refers to efforts to change one's self or change the environment (functionalities and features of IS), positively influences IS infusion [17]. According to Fadel [17], emotion-focused coping acts include positive reappraisal and distancing/avoidance.…”

“…Problem-focused adaptation, which refers to efforts to change one's self or change the environment (functionalities and features of IS), positively influences IS infusion [17]. According to Fadel [17], emotion-focused coping acts include positive reappraisal and distancing/avoidance. Emotion-focused strategies are associated with IS infusion [17].…”

“…According to Fadel [17], emotion-focused coping acts include positive reappraisal and distancing/avoidance. Emotion-focused strategies are associated with IS infusion [17]. Marakhimov and Joo [30] suggested extended use as an outcome of adaptation strategies, and argued that both problem-focused adaptation and emotion-focused adaptation strategies were related to the extended use of wearable devices.…”

“…Measurement scales regarding total nine constructs with 33 question items were developed and adapted from extant studies, as shown in Appendix A. Five constructs, including benefit expectancy, risk expectancy, challenge appraisal, threat appraisal, and infusion were measured by the reflective scales, in the same way as previous studies [16,17,24]. Consistent with previous studies [17], four constructs related to problem-focused adaptation, including self adaptation and system adaptation, and emotion-focused adaptation, including positive reappraisal and distancing/avoidance, were conceptualized as formative constructs.…”

Influencing the Relationship between Job Clarity and Turnover Intention through User Training During Enterprise System Implementation

“…Threatened individuals exhibit resistant behaviors meant to push back against the threat source (e.g., the ES), thereby jeopardizing ES implementation success (Kim & Kankanhalli, 2009;Rivard & Lapointe, 2012). Voluntary turnover is a visibly-assertive and selfpreserving behavior often employed as a last resort by individuals who feel unable to adapt to a disruptive event such as an ES implementation (Beaudry & Pinsonneault, 2005;Fadel, 2012). Turnover intentions, which form in the time leading up to voluntary turnover, are shaped by the success or failure of an individual's own coping strategies enacted to neutralize these threats (Mai, Ellis, Christian, & Porter, 2016).…”