galletta@katz.pitt.edu} F irms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term competitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investigating how psychological climate and KMS access influence solution reuse (exploitation) and solution innovation (exploration) in the context of technical support work. Our results show that KMS access does not directly determine solution innovation or solution reuse. Instead, KMS access strengthens the positive relationship between a climate for innovation and solution innovation and reverses the positive relationship between a climate for autonomy and solution innovation. The implications for knowledge management research and practice are discussed.

Organizations increasingly rely on complex information systems (IS) to preserve and enhance competitive advantage. Prior work has shown that these IS are often underutilized, prompting researchers and practitioners to seek out better explanations to account for IS use behaviors. Coping theory has recently emerged as a promising foundation for understanding users' post-adoptive reactions to IS. This paper takes a first step toward integrating theories of IS adoption and use with coping theory by examining how adoption-related IS perceptions influence individual-level post-adoptive IS appraisal. Survey data collected from IS users at a university health center indicate that performance and effort expectancies surrounding use of the IS strongly influence primary IS appraisal (judgments of what is at stake as a result of the IS), while the presence of facilitating conditions relates to secondary IS appraisal (judgments of what can be done in response to the IS).

The IS 2010: Curriculum Guidelines for Undergraduate Degree Programs in Information Systems were published as a model to help academic IS programs establish a consistent curriculum that meets the needs of a global information economy. However, to-date, no study has examined the degree to which the IS 2010 model curriculum is being adopted and utilized in contemporary IS curricula. The purpose of this study is to evaluate the level of program adoption of the IS 2010 curriculum guidelines. Curriculum data were collected from 127 AACSB-accredited undergraduate information systems programs across the United States via a direct survey and interviews with department heads and undergraduate program directors. These data were then compared with the IS 2010 recommendations. Results indicate that: (1) IS programs exhibit a wide range of adherence to the IS 2010 core curriculum guidelines; (2) perceived adherence to IS 2010 guidelines among program administrators is higher than calculated adherence; (3) several non-IS 2010 core topics are still included as required components in many IS programs; (4) although few IS programs have formally implemented IS 2010 career tracks, perceptions of career tracks are generally favorable; (5) resource constraints and program enrollments/class sizes are commonly described barriers to developing career tracks.

The benefits of new organizational information systems (IS) depend on the degree that users of the technology adapt by proactively changing themselves, their work routines, and even the technology itself in order to leverage its strategic capabilities. Scholars have recently proposed the Coping Model of User Adaptation (CMUA) as a useful theoretical lens for understanding individual adaptive responses to an IS; however, this nascent model has not yet received extensive empirical validation. Using survey data from a campus health center at a large public university, this study empirically examines and extends CMUA by exploring the relationship between IS appraisal and adaptive behaviors. Results show that user adaptation to IS depends on how it is appraised by users, with appraisal of the IS as a challenge being the strongest predictor of both problem-focused and emotion-focused adaptation. Implications for research and practice are discussed.