The Role of Artificial Intelligence and Information Technology in Promoting Knowledge Management in Business Firms: A Review

Alqahtani, Maha; Alqahtani, Kholod; Aksoy, Mehmet Sabih

doi:10.2139/ssrn.4109705

Cited by 3 publications

(2 citation statements)

References 17 publications

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“…Al-Mansoori et al (2020) highlight the potential benefits of AI and information technology in improving KM practices, but also notes the challenges and limitations of these technologies. In their recent study, Alqahtani et al (2022) examine the impact of AI and information technology on advancing KM within business organizations. They emphasize the necessity of harnessing a range of AI techniques to establish guidelines and develop a comprehensive strategy to facilitate efficient KM practices.…”

Section: Knowledge Managementmentioning

confidence: 99%

“…The benefits of AI-driven HRD practices are not limited to productivity, decisionmaking, and talent acquisition and development. Adopting AI tools can also lead to improved employee engagement and retention by providing personalized learning and development opportunities (Alqahtani et al, 2022). AI can help organizations promote diversity, equity, and inclusion by eliminating bias in recruitment and performance management processes (Coombs et al, 2020).…”

Section: Improved Organizational Performancementioning

confidence: 99%

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Artificial Intelligence and Automation in Human Resource Development: A Systematic Review

Ekuma

2023

Human Resource Development Review

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This systematic review synthesizes the existing literature on the impact of artificial intelligence (AI) and automation on Human Resource Development (HRD) practices and outcomes. The study explores how AI and automation affect HRD, highlighting specific HRD processes affected and their influence on outcomes. A comprehensive search was conducted across academic databases, HRD journals, and conference proceedings, resulting in a selection of relevant studies. The findings were analyzed through a narrative synthesis, with subgroup analyses based on specific HRD processes. The review provides insights into AI and automation implications for HRD researchers and practitioners. It also identifies research gaps and future directions.

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Section: Knowledge Managementmentioning

confidence: 99%

Section: Improved Organizational Performancementioning

confidence: 99%

Artificial Intelligence and Automation in Human Resource Development: A Systematic Review

Ekuma

2023

Human Resource Development Review

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The mediating role of knowledge management practices and balanced scorecard in the association between artificial intelligence and organization performance: evidence from MENA region commercial banks

Mahboub,

Ghanem

2024

Cogent Business & Management

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Do knowledge management and Key customer-focused enhances banks' performance and competitive advantage in Ethiopia?

Kant,

Jabo,

Borji

2024

Preprint

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The study explores how customer-focused strategies and efficient knowledge management methods of banks contribute to competitive advantage and eventually influence bank performance, drawing upon the resource-based view and customer association management theories. Data was gathered from a sample of commercial banks of Ethiopia in Dilla district through questionnaires utilizing a quantitative research approach, and structural equation modeling techniques were used for analysis. The findings demonstrated that Knowledge Management significantly and favorably affected Competitive Advantage, highlighting the need of efficiently managing knowledge assets. Nevertheless, it was discovered that there was no statistically significant association among Key Customer Focus/ Knowledge Management and Bank Performance and the mediating impacts of Competitive Advantage. Furthermore, investing into knowledge management techniques and encouraging a culture of learning may help banks become more innovative, streamline operations, and adapt to shifting market conditions.

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The Role of Artificial Intelligence and Information Technology in Promoting Knowledge Management in Business Firms: A Review

Cited by 3 publications

References 17 publications

Artificial Intelligence and Automation in Human Resource Development: A Systematic Review

Artificial Intelligence and Automation in Human Resource Development: A Systematic Review

The mediating role of knowledge management practices and balanced scorecard in the association between artificial intelligence and organization performance: evidence from MENA region commercial banks

Do knowledge management and Key customer-focused enhances banks' performance and competitive advantage in Ethiopia?

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