The role of crowdsourcing in product design: The moderating effect of user expertise and network connectivity

Jiao, Yuanyuan; Wu, Yue; Lu, Steven

doi:10.1016/j.techsoc.2020.101496

Cited by 27 publications

(13 citation statements)

References 63 publications

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“…The tools we have examined and identified to support research and development activities-such as, i.e., tax breaks and subsidies-are also listed in the literature on the subject, which may be illustrated by the OECD report in this area [64]. Other researchers, however, point out that in the development of new products (NPD-new product development), apart from tax and financial incentives [65], the management of information obtained from clients [66], the specification of the project design [67], and the characteristics of the crowd involved in innovative projects play a key role.…”

Section: Discussionmentioning

confidence: 99%

Does Crowdsourcing as Part of User-Driven Innovation Activity Affect Its Results? An Empirical Analysis of R&D Departments in Poland

et al. 2021

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Entrepreneurs have long been convinced about the power and possibilities of the Internet. Nowadays, the Internet is an integral tool for the functioning of a company, not only as an alternative distribution channel, but also as a channel of information and communication flow, a means of interaction with the environment. The increasing use of the Internet, and especially of social media, made it possible to escalate the activity of various social groups in various areas of the company’s activity, including innovation, leading to the development of crowdsourcing. Crowdsourcing has redefined the existing production rules and ways of using labor resources. Its potential lies in openness, partnership, resource sharing and global action. There are already many studies on crowdsourcing and innovation, but little attention is paid to the relationship between crowdsourcing and the determinants of innovation activity. Thus, the aim of this research is examining whether the use of crowdsourcing while cooperating with product users in accordance with the concept of user-driven innovation (UDI) has an impact on selected aspects of innovative activity. An original questionnaire was used for the study. Fifty-seven R&D departments in Poland participated in the research. For the purpose of the analysis, the Kendall and V-Cramer tau correlation coefficient was used. These methods are complemented by the Ward agglomeration method. The research results show a cooperation with consumer results in the development of innovative activities in the studied R&D departments of enterprises in Poland. Using crowdsourcing results in the introduction of more product innovations, the introduction of new or significantly improved technological processes, as well as the implementation of a greater number of research and development projects.

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Section: Discussionmentioning

confidence: 99%

Does Crowdsourcing as Part of User-Driven Innovation Activity Affect Its Results? An Empirical Analysis of R&D Departments in Poland

et al. 2021

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“…In the UX context, crowdsourcing is when involving users that are willing to volunteer themselves in contributing to the design of the product (Niu, Qin, Vines, Wong, & Lu, 2018). Since crowdsourcing involves willing participants, brands with popular products can take advantage of this method as crowds' willingness to provide design solutions is strong (Jiao, Wu, & Lu, 2021). Popular brands who take advantage of their popularity are able to produce high quality products within a given time scale and with as low a cost as possible because of crowdsourcing (Niu et al, 2018).…”

Section: Related Workmentioning

confidence: 99%

User Experience in Product Design and Development: Perspectives and Strategies

Codfrey¹

2022

MSEA

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Product design and development can be an overwhelming process especially for those who want to produce a product that is usable for most people. Designers and developers are always finding ways to involve the user in the production of a product. The objective of this study is to provide insight into the users' involvement and to determine strategies involving users in product design and development. Systematic review with the analysis of research articles has been done to achieve the objective. Results show the proposed framework for user experience in product design and development needed to involve users’ perspectives and strategies for high-quality products. User perspective on the product can give valuable user experience information. For the designers to have good perspectives, a good strategy must be created to obtain the user experience information from users.

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“…The second trend is crowdsourcing-based product design and development (C-PDD) [5,6], which enables SMEs to directly outsource design tasks to the Internet connected crowds during their PDD processes. This can help SMEs transform product design from "design for customers" to "design by customers" and "design with customers" in an opener way to reduce the product development time by flexibly increasing their human resources and capability from the crowds.…”

Section: Introductionmentioning

confidence: 99%

Product design lifecycle information model (PDLIM)

Xiaojing

Wang

Qin

2021

Int J Adv Manuf Technol

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In response to rapidly changing market and customer needs, product design and development (PDD) is evolving into a human-centred and data-driven design paradigm. The design environment gets more open often involving crowdsourcing and the design process becomes more complex, considering product family design along product whole lifecycle development, and needing more data support. Therefore, it is critical to effectively capture, share, and manage design-related information in such a complex design environment. From this perspective, it is a prerequisite to have a proper product design lifecycle information model (PDLIM) to guide information gathering, sharing and management. To the best of our knowledge, currently, there lacks such a PDLIM to support effective PDD, though digital twin (DT) technology shows a great potential of supporting product lifecycle information collection and management. In this paper, the overall structure of the proposed PDLIM is firstly developed to frame in all main product lifecycle stages and the corresponding key phases for structurally capturing and storing necessary data along a product lifecycle. Secondly, key design information items against the main product lifecycle stages and their corresponding key phases are explored from literature reviews and case study analyses. Thirdly, the necessity of the identified information items in the PDLIM is qualitatively evaluated by two case studies. Finally, the PDLIM is further evaluated by applying formal object-role modelling (ORM) to demonstrate how design information items are used and interacted in exemplary design interaction scenarios, and to approve that it can be formally described and managed as an information model. The evaluation results show that the PDLIM is feasible to be adapted in a crowdsourcing-combined PDD process for supporting design management, reviewing, quality control, and next round product redesign and improvement.

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The role of crowdsourcing in product design: The moderating effect of user expertise and network connectivity

Cited by 27 publications

References 63 publications

Does Crowdsourcing as Part of User-Driven Innovation Activity Affect Its Results? An Empirical Analysis of R&D Departments in Poland

Does Crowdsourcing as Part of User-Driven Innovation Activity Affect Its Results? An Empirical Analysis of R&D Departments in Poland

User Experience in Product Design and Development: Perspectives and Strategies

Product design lifecycle information model (PDLIM)

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