The Role of Customer Relationships Management in Achieving Competitive Advantage (A prospective study on a sample of employees at banks in Irbid city)

Al-zoubi, Ali Falah

doi:10.15640/jmm.v3n2a13

Cited by 6 publications

(3 citation statements)

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“…The more the individual exerts himself in studying the problem, the greater the chances of communication. In other words, it is an ability that makes a person see that a particular situation can turn into new ideas (Al-Zoubi& Abu Brik, 2022).…”

Section: Administration Creativitymentioning

confidence: 99%

The Role of HRM Practices on the Talent Management: Evidence from Jordanian Commercial Banks

Aloqaily

2023

ABAC J

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This study aims to examine how human resource management (HRM) practices affect talent management in Jordanian commercial banks. Information was provided by 120 administrators and staff members working for Jordanian commercial banks. The questionnaire used in this study was developed based on a comprehensive review of relevant literature and underwent validity assessments by experts in the field. To ensure data quality, clear instructions were provided, and data collection staff were available for support. Steps were also taken to address common method bias, including participant anonymity, separate data collection points, and the inclusion of control variables in the analysis. These measures contribute to enhancing the validity and reliability of the study’s findings. The findings showed that administrative innovation is positively impacted by human resource management practices, while the study also showed that there is a positive, statistically significant impact of the dimensions of HRM practices (training and development, wages and incentives, performance appraisal) on administrative innovation in Jordanian commercial banks. By giving field indications on the nature of the interaction between these two variables in the workplace, the current research contributes to the development of the literature addressing the relationship between HRM practices and administrative creativity. Lastly, this research recommends the need for officials in Jordanian commercial banks to pay attention to human resource management practices as an important factor contributing to administrative creativity, and to focus on training practices as training is a strategic option for preparing creative human cadres.

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Section: Administration Creativitymentioning

confidence: 99%

The Role of HRM Practices on the Talent Management: Evidence from Jordanian Commercial Banks

Aloqaily

2023

ABAC J

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“…The vision is deceptively simple. Companies work hard on gaining competitive advantage through building a deep understanding of the challenging relationship between organization and its environment (Al-Zoubi, 2012,). They take advantage of in-depth reporting tools and predictive models to analyze data and learn what happened in their business, why it happened and, eventually, what will happen.…”

Section: Cost Reductionmentioning

confidence: 99%

Decisions Support Systems and Organizational Efficiency of the Deposit Money Banks in Port Harcourt, Rivers State

BESTMAN (PhD),

ONYINYECHI

2021

strategicjournals.com

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This study investigated the relationship between decisions support systems and organizational efficiency of the deposit money banks in Port Harcourt, Rivers State, Nigeria. The study adopted the descriptive survey research design. Both primary and secondary methods of data collection were employed to obtain relevant data for analysis. The instrument of data collection employed was questionnaire. The study population comprised of the twenty one ( 21) deposit money banks operating in Port Harcourt as released by central bank of Nigeria (2020). Five (5) copies of questionnaire were administered to top management staff from each of the twenty one (21) deposit money banks, making it total of one hundred and five (105) respondents. The data was analyzed using the Pearson's Product Movement Correlation statistic through the aid of statistical packages for social science version 23.0. The result of the findings revealed that that there is a significant positive relationship between decision support systems and organizational efficiency of deposit money banks in Port Harcourt. The study concluded decisions support systems has significant positive relationship with organizational efficiency which implies that decisions support systems is indispensable and necessary in ensuring efficiency in the banks. The study also recommended that banks should maximize the use of decision support systems as a powerful tool in their decision making process so as to achieve accurate and timely decision especially in complex situation so as to achieve organizational efficiency.

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“…‫واإلبداع‬ ‫الكفاءة،‬ ‫بٌن‬ ‫العالقة‬ ‫فً‬ ‫كلٌا‬ ‫وسٌطا‬ ‫دورا‬ ‫لهم‬ ‫المتمٌزة‬ ‫واالستجابة‬ ، ‫الصناعة‬ ‫نوع‬ ‫كان‬ ‫أٌا‬ ‫أو‬ ‫صغٌرة،‬ ‫أو‬ ‫كبٌرة‬ ‫المنظمة‬ ‫كانت‬ ‫سواء‬ ، ‫فالعالقات‬ ، ‫تقود‬ ( ‫فٌها‬ ‫ٌعملون‬ ‫ومن‬ ‫المنظمات‬ ‫فشل‬ ‫أو‬ ‫نجاح‬ ‫والمٌزة‬ ‫األرباح‬ ‫تحقٌق‬ ‫أجل‬ ‫من‬ ‫العمالء‬ ‫وتوقعات‬ ‫طلبات‬ ‫لتلبٌة‬ ‫المنظمات‬ ‫تسعى‬ ‫حٌث‬ ‫التنافسٌة.‬ ‫الناجحة‬ ‫الشركات‬ ‫وتوطد‬ ‫منهم‬ ‫المزٌد‬ ‫وتجتذب‬ ‫بهم‬ ‫وتحتفظ‬ ‫لعمالئها‬ ‫قٌمة‬ ‫أفضل‬ ‫تقدم‬ ‫التً‬ ‫هى‬ ‫لحٌة،‬ ‫(أبو‬ ‫معهم‬ ‫عالقاتها‬ 2412 ‫إبراهٌم،‬ ‫؛‬ 2414 .) ‫من‬ ‫مجموعة‬ ‫الماضى‬ ‫فً‬ ‫المنظمات‬ ‫استخدمت‬ ‫وقد‬ ‫الع‬ ‫الرعاة،‬ ‫المباشر،‬ ‫البرٌد‬ ‫مثل‬ ‫عمالئها‬ ‫مع‬ ‫والتواصل‬ ‫للتفاعل‬ ‫التقلٌدٌة‬ ‫الطرق‬ ‫العامة،‬ ‫القات‬ ‫الشخصى‬ ‫والبٌع‬ ‫المنطوقة،‬ ‫الكلمة‬ ‫الصحفٌة،‬ ‫النشرات‬ ‫المعارض،‬ ( Al-Shoura et al, 2017 ) ‫ومع‬ ، ‫من‬ ‫اإلنترنت‬ ‫على‬ ‫المعتمد‬ ‫العمالء‬ ‫خدمة‬ ‫نحو‬ ‫المنظمات‬ ‫انتقلت‬ ‫المعرفة،‬ ‫مجتمع‬ ‫فً‬ ‫التكنولوجى‬ ‫التطور‬ ‫المح‬ ‫الوقت‬ ‫وفى‬ ‫وفعالٌة‬ ‫بكفاءة‬ ‫خدمات‬ ‫وتقدٌم‬ ‫التكالٌف،‬ ‫تقلٌل‬ ‫أجل‬ ‫العمالء،‬ ‫رضاء‬ ‫تعزٌز‬ ‫أجل‬ ‫من‬ ‫دد‬ ‫بهم‬ ‫واالحتفاظ‬ ‫ووالئهم‬ ( AbdelWarith, 2014;Al-Zoubi, 2016;Rahimi et al, 2017;Al-Shoura et al, 2017 ) .…”

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أثر إدارة علاقات العملاء الإلکترونیة علی دعم الأداء التسویقی: الدور الوسیط للکفاءة والإبداع والاستجابة المتمیزة

العزب¹,

الرميدي²

2020

مجلة کلیة السیاحة والفنادق - جامعة مدینة السادات

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Customers are the key drivers of organizations' success and survival. The Internet and mobile applications have a significant change in customer behavior that provides multiple opportunities for tourism organizations to shift from Customer Relationship Management (CRM) to Electronic Customer Relationship Management (E-CRM). E-CRM has gained great importance because of its role in supporting the marketing performance and competitiveness in companies. The study aims to explore the impact of E-CRM on the marketing performance at travel agencies in light of the efficiency, creativity and distinct response as mediators. The researchers distributed 420 questionnaire forms to a random sample of employees in travel agents Category "A" in Cairo, while 361 forms were valid for analysis using SPSS V.25 and AMOS V.21. The results show that efficiency, creativity, and distinct response play a vital role in the relationship between E-CRM and the marketing performance of travel agents.

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The Role of Customer Relationships Management in Achieving Competitive Advantage (A prospective study on a sample of employees at banks in Irbid city)

Cited by 6 publications

References 0 publications

The Role of HRM Practices on the Talent Management: Evidence from Jordanian Commercial Banks

The Role of HRM Practices on the Talent Management: Evidence from Jordanian Commercial Banks

Decisions Support Systems and Organizational Efficiency of the Deposit Money Banks in Port Harcourt, Rivers State

أثر إدارة علاقات العملاء الإلکترونیة علی دعم الأداء التسویقی: الدور الوسیط للکفاءة والإبداع والاستجابة المتمیزة

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