The Role of Digital Technologies in Promoting Smart City Governance

Pereira, Gabriela Viale; Eibl, Gregor; Parycek, Peter

doi:10.1145/3184558.3191517

Cited by 13 publications

(5 citation statements)

References 18 publications

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“…In addition to the mentioned works, the authors of many modern studies try to give a critical assessment of the smart city concept, examining not only the advantages, but also controversial issues, possible disadvantages, barriers and risks, as well as social disparities and digital divide issues [16][17][18][19][20][21][22][23][24][25].…”

Section: Authorsmentioning

confidence: 99%

E-Governance in Smart Cities: Global Trends and Key Enablers

et al. 2023

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A smart city is a complex concept that can be analyzed from different aspects and points of view. E-governance plays a key role in facilitating the integration of all elements of a smart city. The purpose of the article is to investigate key enablers of e-governance in terms of economic, social, political, information and technological indicators. The research base includes 68 smart cities selected on the basis of different regional affiliations and different economic, social and political developments. The authors apply the methods of cluster analysis (to divide smart cities into clusters according to e-governance indicators); construction of an integral indicator using the linear mathematical model and the Fishburn formula; VAR/VEC modeling (to stud the key factors influencing the development of e-government in smart cities). It was found that the Human Development Index has the greatest impact on e-governance, while the GNI per capita indicator demonstrated the absence of influence for all clusters. The factor of information technologies was defined as the main factor of direct influence on the Smart City Governance Index for smart cities of the first cluster with the highest indicators of e-governance.

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Section: Authorsmentioning

confidence: 99%

E-Governance in Smart Cities: Global Trends and Key Enablers

et al. 2023

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“…The first entails a sort of commitment to various values-e.g., social and ethnic plurality, and creativity, as well as cosmopolitanism, and an altruistic engagement with civic participation [21]. The second has placed greater focus on developing collaborations across communities and businesses, brokered by local government to create integrated initiatives with a resident-driven approach [9,22,23]. In both cases, enabling and activating smart citizens or developing smart government, there is a shift in focus away from the commandand-control monitoring of city services, to a focus rooted in resident empowerment across civic sectors [9,24].…”

Section: Related Work 21 Smart and Connected Communitiesmentioning

confidence: 99%

Resisting Resolution: Enterprise Civic Systems Meet Community Organizing

Dantec

Garcia

Connelly

et al. 2021

MTI

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Notions of the smart city look to mobilize information technology to increase organizational efficiency, and more recently, to support new forms of community engagement and involvement in addressing municipal issues. As cities turn to civic enterprise technology platforms, we need to better understand how that class of system might be positioned and used to collaborate with informal community-born coalitions. Beginning in 2019, we undertook an embedded collaborative research project in Albany Georgia, a small rural city, to understand three primary research questions: (1) How do community organizing practices take shape around joint initiatives with local government? (2) What data, tools, and process are needed to support those initiatives? (3) How do the affordances of City-run enterprise platforms support such community-born initiatives? To develop insight into these questions, we deployed a mixed-methods study that interwove participant observation, qualitative fieldwork, and participatory workshops. From this, we point to several mismatches that arose between the assumptions of a managed enterprise environment and the complex needs of establishing and supporting a multiparty community coalition.

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“…In literature, the applications of intelligent systems has been studied with general technologies scope in specific areas such as electricity supply [3], water supply [4], waste management [5], wholesale and retail services [6], transportation and storage service [7], tourism and hospitality services restaurant service [8]- [12], information and telecommunication service [13], real estate service [14], public service [15], [16], art and entertainment activities [17], [18], education activities [19], [20], and health service [21]- [23]. Moreover, the applications of intelligent systems have been studied with specific technologies in service processes [24]- [27].…”

Section: Literature Reviewmentioning

confidence: 99%

The Applications of Intelligent System Technologies in Service Processes

Setirek*,

Tanrikulu

2020

IJITEE

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Intelligent systems are commonly used to perform routine and complex tasks in various environments and create smart environments. These systems combine artificial intelligence and other advanced analytics techniques like machine learning, natural language processing, etc. with other technologies including the internet of things, cyber-physical systems, cloud computing, augmented reality, virtual reality, blockchain, 3D printing, etc. Nevertheless, fewer studies have been reported about the applications of these technologies in service processes unlike in manufacturing processes. The study aims to investigate the common applications of intelligent systems technologies in service processes regarding views of experts from companies in several service areas. Actual data are collected with the semi-structured interviews with experts for the investigation. Respondents were selected from directors, executives, or managers considering the heterogeneity and whether they can give a relevant response about the applications of intelligent system technologies in service processes. The collected data are thematically analyzed. The data were transcribed, reduced, rearranged under technology and service categories, and synthesized for obtaining the related applications. The study presents the findings of applications of intelligent system technologies under the related service and technology categories. The findings are analyzed, and first, the functions of intelligent system technologies in service processes are described and then, the common and rare service processes where intelligent system technologies are given as a result of the analysis. The results can contribute to literature providing a better understanding of applications of intelligent system technologies in service processes for future studies. In practice, the results can help to service companies that need the applications of these technologies to be able to stay competitive.

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The Role of Digital Technologies in Promoting Smart City Governance

Cited by 13 publications

References 18 publications

E-Governance in Smart Cities: Global Trends and Key Enablers

E-Governance in Smart Cities: Global Trends and Key Enablers

Resisting Resolution: Enterprise Civic Systems Meet Community Organizing

The Applications of Intelligent System Technologies in Service Processes

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