The Role of Experience in Prioritizing Adherence to SOPs in Police Agencies

LaFrance, Casey; Day, Jonathan

doi:10.1007/s11115-012-0192-9

Cited by 10 publications

(14 citation statements)

References 22 publications

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“…The results from the quantitative analysis demonstrate that newly employed caseworkers are more likely to be influenced by the tool, while more senior workers are more likely to disregard it. The findings are in line with the findings of LaFrance and Day (), which is one of the few studies that empirically examine the impact of tenure on street‐level behaviour. Our results are, however, not in line with theories suggesting that bureaucrats become rule‐followers to a greater extent when tenure increases (Merton ), or theories stressing that the propensity to follow rules is established early and does not change over time (Oberfield , ).…”

Section: Conclusion and Discussionsupporting

confidence: 89%

“…Thus, street‐level bureaucrats will gradually become more inclined to judge themselves capable of performing their tasks and begin to act more independently. As they begin to rely more on their own judgement, steering signals will have less impact on their actions (LaFrance and Day ).…”

Section: Street‐level Practice and The Role Of Tenurementioning

confidence: 99%

“…But the analysis does not show that experience relates to the priority given to explicit policy goals. One study focusing more directly on tenure and rule‐following is LaFrance and Day (). They suggest that police officers will focus on rules during their first years as officers.…”

Section: Street‐level Practice and The Role Of Tenurementioning

confidence: 99%

“…Ability, confidence, power and norms could be established more intensely in the first few years. Accordingly, one extra year at the front line is expected to make a larger difference among inexperienced caseworkers (LaFrance and Day ). Such a prediction is in line with studies on organizational socialization.…”

Section: Street‐level Practice and The Role Of Tenurementioning

confidence: 99%

“…Tenure is sometimes considered in research on street-level bureaucracy, and occasionally tenure is included as a control variable when other factors are examined (e.g., Riccucci et al 2004;Stensöta 2012;Zhang and Musheno 2017). However, empirical research is rather limited (but see Oberfield 2010Oberfield , 2012LaFrance and Day 2013).…”

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confidence: 99%

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Street‐level bureaucrats, rule‐following and tenure: How assessment tools are used at the front line of the public sector

Assadi

Lundin

2018

Public Administration

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Studies on street‐level bureaucracy examine actions of frontline workers within the public sector. In this literature, there is a lack of evidence on how job tenure affects how frontline workers respond to formal steering. We contribute to prior research by studying the nationwide introduction of an assessment support tool to be used by caseworkers to assess clients’ needs under the Swedish active labour market policy. We examine the potential effects of tenure on how caseworkers use this tool. The empirical analysis is based on quantitative and qualitative data. We show that as tenure increases, street‐level bureaucrats, especially male caseworkers, tend to act in accordance with policy signals to a lesser extent. The qualitative analysis shows that this pattern can partly be explained by the fact that increasing experience with meeting clients face to face increases caseworkers’ perceived confidence and skills.

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Section: Conclusion and Discussionsupporting

confidence: 89%

Section: Street‐level Practice and The Role Of Tenurementioning

confidence: 99%

Section: Street‐level Practice and The Role Of Tenurementioning

confidence: 99%

Section: Street‐level Practice and The Role Of Tenurementioning

confidence: 99%

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confidence: 99%

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