The Role of Hard TQM on the Relationship between Soft TQM and FinancialPerformance of Hotels and Travel Agents in Egypt

Total Quality Management in Sport Tourism and the Hospitality Industry: The Case of Greek Luxury Resorts with Sport and Recreation Facilities and Services

“…These findings are in line with previous research, which supported the idea that innovation is considered a driver of TQM in the service sector and underlined the positive relationship between the two variables (innovation and TQM) [19,22]. The application of TQM contributes to the creation of a competitive advantage because it ensures continuous improvement in all areas by satisfying all customer expectations in the long term [22,23,54]. Organizations and businesses that apply TQM ensure, through the programs, that implementing quality certification, quality awards and continuous improvement practices [90,91] fosters the creation of new, improved services and products that outperform competition and make the business sustainable [66,67].…”

“…This method of management has been applied and studied quite a bit in the industry sector, but in the service sector, and especially hospitality, research is quite limited [24]. In these aforementioned studies, it was found that its application has positive results and that there are good practices for increasing efficiency in all operational systems of the sector, especially in the financial sector [54]. TQM also has a positive impact on innovation performance in the hospitality industry through the implementation of good practices that enhance the operational performance of the organization [55].…”