There have been many attempts to understand the role of trust in the success of Information Systems (IS), but they have mainly studied users’ trust in IS themselves in online contexts, with little attention being paid to other possible trust types and organizational IS contexts. Also, there is a dearth of research on the topic in relation to tourism context and developing countries in general. This study examines the mediating role of three types of trust (management-based, provider-based, and system-based trust) in the relationship between tourism IS qualities (system, information, and service quality) with employees’ satisfaction and the intention to and actual use of a system. Perceptions were tested with data from 200 employees in the public sector of the Egyptian tourism industry using structural equation modeling. The results revealed that trust directly affects intention to use/use and user satisfaction, and it completely mediates the effect of the IS qualities on the intention to use/use and user satisfaction. This study draws attention to the requirement of investigating different types of trust to better understand its impact on tourism IS adaptation in developing countries.

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The global trade in counterfeit products has a significant effect on the global sales and profits, public health, safety, and security. Meanwhile, shopping at street and night markets is an important tourist activity, which may affect the tourism economy and sustainable tourism development. This study aims to examine the interrelationships among counterfeit products, consumer buying behavior, and sustainable tourism development variables as perceived by tourists in Egypt. Data were collected from 573 tourists in Egypt. Using structural equation modeling with Amos, results showed a positive significant positive relationship between buying counterfeit products and purchase intention and a significant negative relationship between buying counterfeit products and sustainable tourism development. Future research and implications are also discussed.