The role of organizational strategy in the user-centered design of mobile applications

Abstract

Abstract:Gathering insights on users and the contexts they use mobile applications is at the core of the user-centered design (UCD). Organizations find it strategically important to efficiently and effectively use these insights. With the proliferation of mobile applications, gaining timely and relevant insights is increasingly challenging due to the heterogeneous and dynamic context of use, the abundant availability of information on use behavior and the intense time constraints imposed by the highly competitive mobile market. This paper develops a research model that considers strategy foci as motivators that affect the efficient and effective use of insights on users and context in design practices. We examine the mediating effects of UCD resources, such as time and financial constraints, organizational practices, and UCD competence. To test the model, we conducted a survey with 100 mobile practitioners and used PLS to estimate the model. The model shows that focus on an innovation strategy both directly and indirectly affected data use on user and their context (i.e., mediated by organizational practices and UCD competence) in design practices. Strategies with a focus on cost had no direct effect on the use of user insights but led to negative impacts on UCD competence and organizational practices.

Factors of Video Directly Observed Therapy Adoption in Malaysia

“…Facilitating Conditions (FC) are the motivating factors that demonstrate the comfort or simplicity technology may be used to purchase things and services. It depicts extrinsic restrictions on behavior that limit the availability of resources and technology enabling circumstances (Eshet, de Reuver & Bouwman, 2017;Yuan et al, 2015). The research reveals and demonstrates the importance of support personnel's availability of guidance in assisting users in overcoming technological restrictions.…”

“…It is critical to study how users perceive and forecast their future use of this health app. VDOT acceptance in Malaysia has received scant attention, although some researchers have evaluated the behavioral intention of VDOT adoption in another foreign context using the UTAUT (WHO, 2015;Eshet, de Reuver & Bouwman, 2017). This study intends to empirically validate the conceptual model in the Malaysian context.…”

“…The VDOT mHealth approach can reduce tuberculosis exposure in the general community without interfering with patients' daily lives. In some high-income countries, the feasibility analysis has revealed favorable research outcomes for VDOT mHealth (Eshet, Reuver & Bouwman, 2017;WHO, 2015).…”

“…One is real-time, while the other is patient-recorded video sharing. As a result, a simple monitoring strategy for tuberculosis patients provides flexibility for both parties (Eshet et al, 2017;WHO, 2015). VDOT serves as a daily reminder to take medications.…”

“Organized UX Professionalism” – An Empirical Study and Conceptual Tool for Scrutinizing UX Work of the Future

“…From an organizational point of view, it is not clear that it is important to employ UX professionals with a traditional, strong sense of professionalism. An organization's strategy for development and innovation may mediate UX work practices, and even the competence [44] and qualifications [32] of individual UX professionals. A good example is the current trend of 'Agile UX', where UX professionals are often not allowed to have face-to-face contact with customers and end-users for user testing (the hallmark of the UX profession), and instead are encouraged to work as expert advisers and consultants [26].…”