The Role of Politeness in the Employee-client Speech Interactions

Abstract

Abstract-The current investigation intends to study the pragmatic role of politeness in the interactions between employers with some clients in governmental offices. In linguistic interactions, the role of metalinguistic factors like linguistic ones are so noticeable and also can be rendered. In this study, we collected data by field method and by means of a questionnaire. Also the method of research was analytical one. The statistical society was one hundred person of the governmental clients. The results suggest that meanwhile the conversation, using face to face interactions and making utterance was satisfactory, but speech interruption was seen for35 items, 12 items for keep client waiting, 21 items for ambiguous talking and paying enough attention to client's discourse was merely 38 items. Today the result of the study shows that the clients expect that their face to be preserved and the staff offices must implement the pragmatics strategies of politeness and face saving in format of positive and negative face in order to have a more effect on the clients. Maybe most of us didn't think so far to the point that we must speak due to the necessities, and these necessities should be found in every one's context of situation.

Analysis of politeness strategies in Youtube reaction vlogs

“…Although there were instances of paying enough attention to the client's discourse, it is still alarming to note that seeing such behavior in an institutional interaction could threaten the client's expectation to be treated well. Given this circumstance, the staff must be equipped with pragmatic competence to implement politeness strategies necessary in their context to save the clients' faces and to maintain solidarity and friendship (Hedayat & Kazemi, 2018).…”

“…Thus, with one's knowledge about politeness strategies, one can create impressions and judgments to the speaker and the topic of concern. Therefore, this encompasses what they termed as social competence (Stalnaker, 1972), pragmatic competence (Hedayat & Kazemi, 2018), and interactional competence (Young, 2019).…”