The role of regulations on administrative and practices in improving quality of services in public organizations

Sari, Wulan Iyhig Ratna

doi:10.1080/23311975.2017.1396952

Cited by 5 publications

(4 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Accreditation processes encourage hospitals to become more aware of the data. This is because the process of accreditation focuses on administrative documents to ensure process quality improvement [31]. This happens because the IJCHA believes that accreditation documents truly reflect routines.…”

Section: Discussionmentioning

confidence: 99%

How Does Policy on Accreditation Affect the Quality Improvement in Indonesian Hospitals

Sari¹

2018

Proceedings of the Mulawarman International Conference on Economics and Business (MICEB 2017)

View full text Add to dashboard Cite

There was a new Law in 2009 [1] about hospital that is seeking to improve the quality of health services across all Indonesian hospitals. One of specific attention is mandatory aspect of accreditation process. By using accreditation process the quality of health services will be improved through such criteria and standards for hospitals that are disclosed in other government regulations (such as the Ministry of Health Decree No: 129/Menkes/SK/II/2008). On the other hand, the quality improvement processes are difficult to realize. This is because hospitals have limited resources, such as medical specialists and medical equipment, to meet criteria and standards. Therefore, the objective of this study is to examine how does policy on accreditation influences to the quality improvement in Indonesian hospitals. A qualitative approach is used to explore how policy on accreditation can influence services that influence hospitals on practices and processes in the quality improvement. Results show the four hospitals are used to dealing with the relevant institutions on health services, such as Ministry of Health and the Indonesian Committee on Hospital Accreditation (KARS). There is a strong role from the KARS in improving quality through its accreditation process. This is because the KARS has huge power to control Indonesian hospitals through credentialing and licensing of services as well. To conclude, through the accreditation process, there are many ways to improve the quality of services, such as improvement in activities, data and process of services.

show abstract

Section: Discussionmentioning

confidence: 99%

How Does Policy on Accreditation Affect the Quality Improvement in Indonesian Hospitals

Sari¹

2018

Proceedings of the Mulawarman International Conference on Economics and Business (MICEB 2017)

View full text Add to dashboard Cite

show abstract

“…If under normal conditions the hospital's income is obtained from medical services and other income, during the pandemic period, hospital income is of course in a different situation. Sari (2017) discusses the quality of health services in terms of accreditation status without relating it to financial aspects. Furthermore, Ricca and Antonio (2021) also state that patient satisfaction is a significant measuring variable that became one of the reasons for return visits and referrals to others.…”

Section: Introductionmentioning

confidence: 99%

Financial Independence of a Public Hospital as Regional Public Service Body During COVID-19 Pandemic

Damayanti

Paliling

Hartono

et al. 2022

JICP

View full text Add to dashboard Cite

The continuity of quality health services supported by financial independence is the focus of research. Whether during the COVID-19 pandemic, public hospitals could be financially independent is an important question for this research. Study aims to assess the financial independence at public hospital as the regional public service body (BLUD) during COVID-19. This study uses a comparative descriptive approach by comparing data before and during the COVID-19 pandemic. The secondary data used are financial reports, patient visit data, and reports on the results of the community satisfaction index (IKM) survey from the Public Hospital AM. The results show that financial independence and community satisfaction for services have better impact to public hospital during COVID-19. Although patients gave a satisfied assessment of health services, the pandemic period had a negative impact on decreasing patient visits. In short, the decreasing number of patients does not affect financial independence and the quality of health services in public hospitals, on the contrary, it increases. This means that there is an increase in income from other sources that are not directly related to health services.

show abstract

“…Therefore, as a controller, the government must consider the proper regulations for healthcare service facilities, including hospitals. Government regulations influence improvements in the quality of services provided by public hospitals, therefore, hospitals need to adopt those regulations within hospital management to solve problems (Sari, 2017).…”

Section: Introductionmentioning

confidence: 99%

Success Factors of Mentoring and Supervision by Hospital Supervisory Agency

Devita

Arso²,

Nandini

2019

JAKI

View full text Add to dashboard Cite

Background: Hospital supervisory agency have been established to assist hospitals with maintaining their service quality. Not all provinces have an effective one, however. One agency that is run properly is the Yogyakarta Provincial Hospital Supervisory Agency. Aim: This study analyzed the success factors of the Yogyakarta Provincial Hospital Supervisory Agency in implementing supervision and mentoring in hospitals in Yogyakarta according to Indonesian Government Regulation No. 49 of 2013. Methods: This study employed a descriptive-qualitative approach and was conducted in Yogyakarta between January and June 2019. Data were collected using in-depth interviews with participants chosen by a purposive sampling technique. Results: The Yogyakarta Provincial Hospital Supervisory Agency constructed a mindset that hospitals will benefit from partnering with them. Also, the members of agency had a strong commitment to creating innovative strategies and networking with related stakeholders in spite of low funds from the Yogyakarta Provincial Health Office or the Yogyakarta government. Conclusion: The success factors of the Yogyakarta Provincial Hospital Supervisory Agency were determined by the high commitment of its members and the well-built cooperation between the agency and the hospitals in Yogyakarta. ABSTRAKLatar Belakang: Badan Pengawas Rumah Sakit (BPRS) dibentuk untuk mendampingi rumah sakit dalam menjaga kualitas pelayanannya. Namun, hingga saat ini belum semua daerah memiliki BPRS yang berjalan efektif. Salah satu BPRSP yang berjalan dengan baik adalah BPRS Provinsi DI Yogyakarta. Tujuan: Penelitian ini menganalisis keberhasilan BPRS dalam pelaksanaan fungsi pengawasan dan pembinaan rumah sakit Provinsi Daerah Istimewa Yogyakarta sesuai dengan Peraturan Pemerintah Nomor 49 tahun 2013. Metode: Penelitian ini menggunakan pendekatan deskriptif kualitatif dan dilaksanakan di Yogyakarta dari Januari sampai Juli 2019. Data dikumpulkan dengan wawancara mendalam kepada informan yang dipilih menggunakan purposive sampling. Hasil: BPRSP DIY berhasil membangun mindset bahwa rumah sakit akan mendapatkan manfaat ketika bekerjasama dengan BPRSP. Selain itu, anggota BPRSP menunjukkan komitmen dan etos kerja yang kuat sehingga dapat menciptakan inovasi strategis dan membangun jaringan dengan berbagai stakeholder terkait tanpa dukungan pendanaan yang cukup dari Dinas Kesehatan DI Yogyakarta maupun pemerintah DI Yogyakarta. Kesimpulan: Keberhasilan BPRSP DIY didukung tingginya komitmen para anggotanya dan kerjasama yang tersusun dengan baik antara BPRS dan seluruh rumah sakit di Yogyakarta. Kata kunci: Badan Pengawas Rumah Sakit, faktor keberhasilan, pembinaan, pengawasan.

show abstract

The role of regulations on administrative and practices in improving quality of services in public organizations

Cited by 5 publications

References 21 publications

How Does Policy on Accreditation Affect the Quality Improvement in Indonesian Hospitals

How Does Policy on Accreditation Affect the Quality Improvement in Indonesian Hospitals

Financial Independence of a Public Hospital as Regional Public Service Body During COVID-19 Pandemic

Success Factors of Mentoring and Supervision by Hospital Supervisory Agency

Contact Info

Product

Resources

About