The Role of Service Quality toward Open University Website on The Level of Student Satisfaction

Abstract

The purpose of this research is to find out the impact of variable service usability, information quality, and service interaction quality to students' satisfaction in applying open-university website. The population is nonprimary education students on two district areas, that is, West Ceram and Southeast Moluccas including thirty (30) respondents. This research uses purposive sampling as research method in which it fulfils total of thirty (30) respondents. The questionnaire was tested by using reliability test and validity test. Then, it was continued with classic assumption test contained of multicollinearity test, normality test, and heteroskedasticity test. After that, there was hypothesis test and discussion. The results of research in partial showed that variable service usability and service interaction quality have given positive and significant impact to students' level of satisfaction. While, service information quality did not give significant impact to students' level of satisfaction. Results of research conducted jointly from three variables Usability, Information Quality and Service Interaction positive and significant impact on the level of student satisfaction results of research conducted jointly from three variables Usability, Information Quality and Service Interaction positive and significant impact on the level of student satisfaction that Fhitung = 39.246 with a significance of 0.000 < 0.5.

Students’ attitudes towards impact of the health department website on their health literacy in Semnan University of Medical Sciences

“…When users feel they do not get the information they need easily, they turn to another website ( 19 ). A study conducted by Sahusilawane et al, reported that in some cases they had easier access to their needed information via oral communication or by consulting other students than they could get from websites ( 20 ). It seems that if the university health department website had a better information structure, it would probably determine the effectiveness of users in finding health information.…”

A conceptual model of the impacts of quality components of a health department website on students' health literacy at Semnan University of Medical Sciences

“…It seems that the existence of evidence-based information on the website in order to provide quality, complete, valuable and accurate information with the aim of empowering students leads them to identify health information and select a health activity for solving a Health Problem for Self-Care ( 19 ). Other studies have also shown that some users did not use the website because the information sources of the websites were unclear ( 20 , 21 ). The results indicate that the proper architecture of the information on the website guides significantly the students to an environment where the needed information is easily accessible ( 21 ); in that environment the students correctly perceive health information and properly assess health services.…”

“…Other studies have also shown that some users did not use the website because the information sources of the websites were unclear ( 20 , 21 ). The results indicate that the proper architecture of the information on the website guides significantly the students to an environment where the needed information is easily accessible ( 21 ); in that environment the students correctly perceive health information and properly assess health services. Finally, students will be more confident in the health website and make informed decisions to solve health and medical problems.…”

Learners’ Satisfaction With the Website Performance of an Open and Distance Learning Institution: A Case Study

“…The use and importance of Websites is increasing with the global reach of the Internet. In the open and distance learning (ODL) approach to education, in contrast to conventional or traditional methods, learners and the teachers are geographically separated; and learners must learn independently, using information and communication technology (ICT; Sahusilawane & Hiariey, 2016). The Website of any ODL institution plays an important role in bridging this gap.…”