This paper explores learners’ awareness of and satisfaction with the e-services that an open university provides its learners through its Website. The paper further highlights the influence of age, gender, and education levels on learners’ awareness and satisfaction levels. A case-study approach was adopted and an online survey was used to collect data from learners in various programs of study at Uttarakhand Open University, India. The questionnaire measured the awareness levels of learners regarding 15 frequently used e-services and their satisfaction levels with the 12 most frequently used e-services that the university offers. Results show that gender, age, and education level have a significant influence on the awareness and satisfaction level of the participants. When maturity level and education level of the participants increased, they are more aware of the e-services provided by the University. In some cases, up to 58% of users were unaware of the university’s e-services, and a large number of respondents were either dissatisfied with or undecided regarding the university’s e-services. Results indicate that infrastructure is required for learners’ optimal use of information and communication technology and the e-services that the university offers, including the provision of Internet connectivity at all of the university’s learning support centers.

The purpose of this study is to highlight the role and awareness of and barriers to Open Educational Resources (OERs) in Indian higher education, specifically in the State of Uttarakhand. This study further investigates the factors that hinder the progress of OER acceptance in the teaching and learning process of higher education and suggests ways to overcome these barriers. Acceptance and barriers of OERs in Indian higher education have been analyzed with the help of responses received from 204 participants (students) through questionnaire, who are either enrolled in ODL or the conventional system of education in the state of Uttarakhand (India). This study found that post-graduate programme learners are more aware of access to OERs and the majority of learners reported that training/workshops based on OERs are beneficial for them. Findings from this study will be helpful in understanding the obstacles and hindrances faced by the learners and respective institutions in the process of offering OERs. This study was conducted during the COVID-19 lockdown period.

Purpose of the study: The purpose of this study is to highlight the role of Information and Communication Technology (ICT) in open and distance learning system of education at Uttarakhand Open University. This paper also highlights the best practices of ICT in learner support services offered by the University and areas of distinctiveness in utilizing ICT applications. Methodology: This study is a descriptive-analytical in nature and adopts a case-study approach in presenting the various ICT facilities offered by the Uttarakhand Open University at its Headquarters, Regional Centers, and Learning Support Centers. It has been carried out to examine the role of ICT in Open and Distance Learning to strengthen the learner support services and analyze the best practices of ICT offered by the University. Main Findings: The huge increase in online enrollments has been noticed from the year 2015-16 to 2019-20. Simultaneously the noticeable growth has been noted in total enrollments from urban and as well as from rural areas due to University e-services and support. Applications of this study: This study helps all the Institutions of Higher Education, especially for the Open and Distance Learning Institutions. The applications of ICT in education increase in the Gross Enrollment Ratio and also reduces the skill gap among institutions of higher education. During this study, author(s) found that the optimal utilization of ICT in Open and Distance Learning Institution, can reduce the complexity of physical data handling at headquarters and leads fast decision making towards learner support strategies, etc. Originality: This study describes the various initiatives taken by the University regarding the use of ICT to facilitate learner support services, and also strengthen the reachability of higher education to the remotest areas of the state. This study highlights recommendations for Open and Distance Learning Institutions to the optimal utilization of ICT applications.