The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model

Li, Wenjuan

doi:10.3390/su13147671

Cited by 59 publications

(70 citation statements)

References 43 publications

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“…Researchers in Taiwan also found that mobile-phone navigation is widely accepted as compared to web browser because of the user-friendliness design of mobile phone's interface [36]. A study on citizens' e-government services adoption was conducted recently by using extended UTAUT model [37]. Li observed that most of the constructs of UTAUT, including EE, exhibited positive effects on the services adoption [37].…”

Section: Effort Expectancymentioning

confidence: 99%

“…A study on citizens' e-government services adoption was conducted recently by using extended UTAUT model [37]. Li observed that most of the constructs of UTAUT, including EE, exhibited positive effects on the services adoption [37].…”

Section: Effort Expectancymentioning

confidence: 99%

“…Manrai and Gupta incorporated trust in service and trust in service provider into their research framework and the direct relationships with the BI to adopt mobile payments were examined [81]. In another recent study, Li explore how trust and perceived risk influence citizens' egovernment adoption using extended UTAUT model [37]. It was revealed that perceived risk exhibited moderating effects on the relationship between trust of the government and egovernment adoption.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

See 2 more Smart Citations

Do We Need Trust Transfer Mechanisms? An M-Commerce Adoption Perspective

Sim

Loh

Wong

et al. 2021

JTAER

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This study aimed to provide a comprehensive analysis of the factors that determine and shape consumers’ behavioral intention to adopt mobile commerce (m-commerce). By integrating the core constructs from the Unified Theory of Acceptance and Use of Technology (UTAUT), together with the trust-building mechanisms, this study explored the importance of the institutional mechanisms and their moderating effects between trust in the vendors and intention to adopt m-commerce. Traditionally, the effects of institutional mechanisms on trust and adoption intention have been considered separately in different study contexts. The purpose of this study was to extend the literature by simultaneously exploring two institutional mechanisms that are conceptually highly similar to each other, namely, structural assurance (SA) and perceived effectiveness of e-commerce institutional mechanisms (PEEIM). A self-administered survey was used to collect data, which were analyzed using partial least squares structural equation modelling (PLS-SEM). The results revealed that most of the constructs examined have significant relationships with the intention to adopt m-commerce. Additionally, PEEIM exhibits a significant moderating effect but SA does not. This study delineates how trust-building mechanisms play important roles in increasing consumers’ confidence in order to promote m-commerce adoption.

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Section: Effort Expectancymentioning

confidence: 99%

Section: Effort Expectancymentioning

confidence: 99%

Section: Theoretical Implicationsmentioning

confidence: 99%

See 1 more Smart Citation

Do We Need Trust Transfer Mechanisms? An M-Commerce Adoption Perspective

Sim

Loh

Wong

et al. 2021

JTAER

View full text Add to dashboard Cite

show abstract

“…Tangible (SQT) was measured by 4 items, SQP was measured by 4 items, while SQA and SQE were each measured by 3 items derived from [ 3 ]. Effort Expectancy (EE) was measured by 4 derived from [ 57 ]. The constructs PE, SI, and FC were measured by 3 items each derived from [ 57 ].…”

Section: Survey Design/methodsmentioning

confidence: 99%

“…Effort Expectancy (EE) was measured by 4 derived from [ 57 ]. The constructs PE, SI, and FC were measured by 3 items each derived from [ 57 ]. Table A1 summarizes the constructs and their measures for each original source.…”

Section: Survey Design/methodsmentioning

confidence: 99%

Predictors for E-Government Adoption of SANAD App Services Integrating UTAUT, TPB, TAM, Trust, and Perceived Risk

AlHadid

Abu-Taieh

Alkhawaldeh

et al. 2022

IJERPH

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Using mobile applications in e-government for the purpose of health protection is a new idea during COVID-19 epidemic. Hence, the goal of this study is to examine the various factors that influence the use of SANAD App As a health protection tool. The factors were adopted from well-established models like UTAUT, TAM, and extended PBT. Using survey data from 442 SANAD App from Jordan, the model was empirically validated using AMOS 20 confirmatory factor analysis, structural equation modeling (SEM) and machine learning (ML) methods were performed to assess the study hypotheses. The ML methods used are ANN, SMO, the bagging reduced error pruning tree (RepTree), and random forest. The results suggested several key findings: the respondents’ performance expectancy, effort expectancy, social influence, facilitating conditions, perceived risk, trust, and perceived service quality of this digital technology were significant antecedents for their attitude to using it. The strength of these relationships is affected by the moderating variables, including age, gender, educational level, and internet experience on behavioral intention. Yet, perceived risk did not have a significant effect on attitude towards SANAD App The study adds to literature by empirically testing and theorizing the effects of SANAD App on public health protection.

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Factors influencing the adoption of e‐government websites in Afghanistan from the citizens' perspective

Mohammadi

2022

E J Info Sys Dev Countries

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The report by the United Nations in 2020 stated that Afghanistan was ranked 118th position in the e‐participation index which shows the low level of adoption among the Afghan citizens to online services offered by the e‐government websites in Afghanistan. As no previous research has been conducted to explore the influential factors on the adoption of e‐government websites in Afghanistan, this research fills the research gap by exploring the impact of website quality factors, trust factors, and technology adoption factors on intention to use e‐government websites from the citizens' perspective in Afghanistan. This research also investigates the impact of factors on the adoption of governmental websites at three levels (information, interaction, and transaction) of e‐government maturity. As part of the current research, the unified model of e‐government adoption (UMEGA) model was extended by integrating website quality factors and trust factors, which were extracted based on an extensive literature review. To validate the model, a survey of 294 Afghan citizens was conducted in four provinces of Afghanistan. The data were then analyzed using the partial least square‐structured equation modeling (PLS‐SEM) technique. The result revealed that websites quality, technology adoption, and trust factors have major impacts on the adoption of e‐government websites in Afghanistan, the impact of which varies depending on the level of e‐government maturity. Public administrators, officials, policymakers, website designers, and researchers have potential implications from the findings of this research regarding the adoption of governmental websites in Afghanistan.

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The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model

Cited by 59 publications

References 43 publications

Do We Need Trust Transfer Mechanisms? An M-Commerce Adoption Perspective

Do We Need Trust Transfer Mechanisms? An M-Commerce Adoption Perspective

Predictors for E-Government Adoption of SANAD App Services Integrating UTAUT, TPB, TAM, Trust, and Perceived Risk

Factors influencing the adoption of e‐government websites in Afghanistan from the citizens' perspective

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