The Role of Trust in Mediating the Effect of Perceived Risk and Subjective Norm on Continuous Usage Intention on Gopay Users in Denpasar

Rahmayanti, Putu Laksmita Dewi; Rahyuda, I Ketut

doi:10.18551/rjoas.2020-12.09

Cited by 6 publications

(10 citation statements)

References 37 publications

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“…User trust can be harmed by perceived risk. This is corroborated by Ali et al (2021), Mou et al (2020), Suki and Suki (2020), Rahmayanti and Rahyuda (2020) studies, which found that perceived risk has a negative and significant impact on trust. Trust influences the connection between subjective norms and technological adoption, according to Gong et al (2019).…”

Section: Trustmentioning

confidence: 56%

“…Subjective norm has a favorable and significant effect on continuous usage intention, according to research conducted by Hossain et al (2019), Mouakket (2018), Mkhize (2021), and Aji et al (2020). Subjective norms, on the other hand, are less influential in driving user behavior in online communities due to voluntary involvement and relatively low switching costs (Rahmayanti and Rahyuda, 2020). Based on this, the hypotheses that can be developed in this study are:…”

Section: Subjective Normmentioning

confidence: 84%

“…The more the user's trust, the lesser the user's perceived risk (Ha and Kim, 2020). Previous research conducted by Ali et al (2021), Mou et al (2020), Suki and Suki (2020), Rahmayanti and Rahyuda (2020) give the result that perceived risk has a negative and significant effect on trust. Furthermore, Sullivan and Kim (2018) discuss the dangers associated with trust because the lower the risk, the higher the likelihood of trust in e-commerce.…”

Section: Perceived Riskmentioning

confidence: 95%

“…Trust influences the connection between subjective norms and technological adoption, according to Gong et al (2019). Previous research has looked at how creating trust has a direct impact on e-wallet adoption intentions and sustainability (Rahmayanti & Rahyuda, 2020). Trust in technology, according to Narahdita et al (2020) and Ting (2020), can influence sustainability intentions to utilize that technology.…”

Section: Trustmentioning

confidence: 99%

“…In other words, one or more important references, particularly from major reference groups such as friends and family, have a strong influence on IM users (Hossain, 2019). Subjective norm has been found to have a positive and significant effect on continuous usage intention (Hossain et al, 2019;Mouakket, 2018;Mkhize, 2021;and Aji et al, 2020); however, due to voluntary participation and relatively low switching costs in online communities, subjective norm has a smaller impact on determining user intentions (Liu et al, 2019;Rahmayanti & Rahyuda, 2020). Other variables, such as perceived risk, influence continuous usage intention in addition to subjective norms.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

What drives millennials and zillennials continuously using instant messaging? Perspective from Indonesia

Rahmayanti¹,

Dharmanegara²,

Yasa³

et al. 2022

10.5267/j.ijdns

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This study proposes to explore the relationship between perceived risk, subjective norm, perceived value, and continuous usage intention via trust as a mediating variable. This research applied a survey which involved 320 IM users (160 from millennials and 160 from Zillennial) in Indonesia. The literature’s existing scales were used to operationalize the constructs proposed in this study. The analyses were conducted using partial least squares structural equation modeling (PLS-SEM) to test hypotheses. The results of the study show that there are differences in the results of the influence of perceived risk on continuous usage intention in the Millennial and Zillennial generations. The results of the study found that continuous usage intention received negative direct impact from perceived risk, positive direct effect from subjective norm, perceived value, and trust on Millennial. In addition, continuous usage intention received negative and not significant direct impact from perceived risk, positive direct effect from subjective norm, perceived value, and trust on Zillennial. The results are useful for instant messaging management into formulating strategies to retain their users in Indonesia. These findings provided theoretical and managerial contributions as well as future research directions.

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Section: Trustmentioning

confidence: 56%

Section: Subjective Normmentioning

confidence: 84%

Section: Perceived Riskmentioning

confidence: 95%

Section: Trustmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

What drives millennials and zillennials continuously using instant messaging? Perspective from Indonesia

Rahmayanti¹,

Dharmanegara²,

Yasa³

et al. 2022

10.5267/j.ijdns

View full text Add to dashboard Cite

show abstract

The effect of academic librarians’ trust and relationships on their knowledge-sharing practice using the theory of planned behaviour

Ahmed,

Saleh Al-Hussaini

et al. 2024

Journal of Librarianship and Information Science

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This study investigates how trust and relationships influence knowledge-sharing practices among academic librarians in Malaysia. Drawing on the Theory of Planned Behaviour (TPB), the research examines how trust affects librarians’ attitudes, subjective norms, and perceived behavioural control, ultimately shaping their intentions and knowledge-sharing behaviours. Using a quantitative approach, data were collected from librarians in selected public and private university libraries in the Klang Valley region of Malaysia. The findings reveal a significant positive impact of trust and relationships on librarians’ willingness to share knowledge. The study also highlights that trust and positive relationships can indirectly influence knowledge-sharing practices by first shaping librarians’ attitudes, perceptions of social pressure, and confidence in their ability to share knowledge effectively. These results emphasize the importance of fostering a supportive library culture to promote knowledge sharing. Practical steps for libraries to cultivate such an environment are discussed, including (e.g. team-building activities and training programmes). Finally, the implications of these findings are explored, offering valuable insights for future research and library management practices.

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Analysis of The Factors That Influence The Perceptions of Culinary Business Owners Regarding Intention to Register For Halal Certificates

Dawam,

Iswandi

2023

perisai

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Indonesia Law No. 33 of 2014 concerning Halal Assurance requires that by 2019 halal certification should be effectively implemented for food and beverage products, as well as service products related to both. Out of the 1.6 million micro, small, and medium enterprises (MSMEs), only 10 percent have been halal certified. This study aims to analyze the factors that influence the perceptions of culinary business owners regarding intention to register for halal certificates. Theory of Planned Behavior will be modified and implemented in preparing the frameworks of the dependent-independent variables. Using partial least square method, 200 sample of culinary producers -owners and managers- in Bogor were studied. Intention of producers is found to be significantly influenced by trust. Trust is also found to be sensitive to functional factor and subjective norm. Trust is also found to be determining attitude, together with functional factor and perceived behavioral norms. Trust is also significant in mediating the effect of perceived behavioral norms to intention, and also in mediating the effect of subjective norm to intention.The population of this study is the MSMEs culinary producers in Great Bogor Area, West Java, Indonesia. Only the respective owners and managers of the responding businesses were the main respondent. Similar research should be done for other types of halal product in order to generalize the results.This research modify TPB in setting the framework of determinants for halal certification intention. Variables added to the original TPB framework are trust and functional factor.This result concludes that trust is crucial in the effort to increase the number of halal certified products in Bogor. The halal certification authorities would have basis to review their policies, procedures, and technical guidelines for halal certification process. This study could be extended in terms of object and other potential determinant variables. Literatures related to halal certification has limited exposure to producers’ motivation for halal certification

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The Role of Trust in Mediating the Effect of Perceived Risk and Subjective Norm on Continuous Usage Intention on Gopay Users in Denpasar

Cited by 6 publications

References 37 publications

What drives millennials and zillennials continuously using instant messaging? Perspective from Indonesia

What drives millennials and zillennials continuously using instant messaging? Perspective from Indonesia

The effect of academic librarians’ trust and relationships on their knowledge-sharing practice using the theory of planned behaviour

Analysis of The Factors That Influence The Perceptions of Culinary Business Owners Regarding Intention to Register For Halal Certificates

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