The Role of Trust in Mitigating Perceived Threat, Fear, and Travel Avoidance after a Pandemic Outbreak: A Multigroup Analysis

Zheng, Danni; Luo, Qi; Ritchie, Brent W.

doi:10.1177/0047287521995562

Cited by 95 publications

(106 citation statements)

References 112 publications

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“…FA) had a moderating role on traveling of visitors and declined to travel in risk-prone areas. In a study on tourists in China Zheng et al (2021) observed that trust in Government (i.e. PT) can decrease travel fear but also it restricts travel intentions in the post-pandemic era.…”

Section: Resultsmentioning

confidence: 99%

Revisit intentions: Novel social responsibility of mall for strengthening mall reputation and perceived trust during fear-arousal of Covid-19 pandemic in India

Singh

Khandelwal

Saxena

2022

REASER

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The study aims to access the philanthropic influence of malls in creating trust among the shoppers to revisit them during the Covid-19 Unlock Period. Smart PLS-SEM was used to evaluate the responses of 607 customers who voluntarily participated in the survey carried out in Delhi – NCR, India. The study encompasses the hypotheses that the social responsibility of mall generates mall reputation, which in turn strengthen perceived trust, and ultimately the revisit intention. The results established the social responsibility of the mall as a key factor in building mall reputation and fostering trust among the shoppers, ensuring their revisits. The findings also supported shoppers’ revisit intention under the varying influence of fear-arousal. The moderating effect of fear arousal on the relationships of mall reputation – revisit intention, and perceived trust – revisit intention in the organized retail industry has been adjudged as a novelty of the present study. The study recommends its application in framing strategies to strengthen the social commitments by retailers and malls, and also to ameliorate fear-arousal among shoppers during such pandemics. The study proposes avenues for further research in context to the social responsibilities of hospitality-related set-ups during a pandemic with varied variables.

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Section: Resultsmentioning

confidence: 99%

Revisit intentions: Novel social responsibility of mall for strengthening mall reputation and perceived trust during fear-arousal of Covid-19 pandemic in India

Singh

Khandelwal

Saxena

2022

REASER

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“…Prior tourism scholars signposted that an essential predictor of satisfaction is the supposed eminence of destination facilities, while risk perception associated with some destinations tends to decrease the satisfaction level [27,66]. Conversely, [67] asserted that perceived risk negatively influences tourist satisfaction. The risk of unpredictable health effects, political disruption, cultural disparities and fear of terrorism are among the prominent risks influencing tourists' level of satisfaction and intent to revisit [65,66].…”

Section: Perceived Risk and Tourist Satisfactionmentioning

confidence: 99%

Understanding Revisit Intention towards Religious Attraction of Kartarpur Temple: Moderation Analysis of Religiosity

et al. 2022

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This study examines the effect of destination image, cultural contact and perceived risk on revisit intention of Sikh pilgrims to Kartarpur temple, mediated by tourist satisfaction. The literature has debated the moderating effect of religiosity in a different tourism context. However, studies rarely investigate the moderating role of religiosity in the relationship of destination image, cultural contact and perceived risk with tourist satisfaction. This study follows a cross-sectional approach and self-administered survey method to collect data from 613 Sikh pilgrims who visited Kartarpur temple. A quantitative study with covariance-based structural equation modeling was employed to examine the research hypothesis through Amos 2 version. The results show that tourists’ satisfaction partially mediates the relationship of destination image and cultural contact with revisit intention. Nevertheless, perceived risk significantly affects the revisit intention effect via tourist satisfaction. So, tourist satisfaction was the significant mediator between destination image, cultural contact, perceived risk and revisit intentions. The findings confirm that the religiosity of Sikh pilgrims significantly moderates the relationship of destination image, cultural contact and perceived risk with revisit intentions. Practically, the findings offer the managers of such attractions to formulate suitable marketing strategies for developing the revisit intention and sustainable branding.

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“…Heavy exposure to media coverage of the crisis can play a significant role in shaping such destination image (Ritchie & Jiang, 2019). Similarly, media broadcasting of the number of COVID-19 related infections and deaths has generated an 'unprecedented level of anxiety, fear and panic' among individuals (Zheng et al, 2021).…”

Section: Research Propositionsmentioning

confidence: 99%

A framework for understanding media exposure and post-COVID-19 travel intentions

Seyfi

Rastegar

Rasoolimanesh

et al. 2021

Tourism Recreation Research

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Risk perceptions associated with the COVID-19 pandemic are significant factors shaping contemporary tourist travel behaviour. While the relationship between perceived risk and tourists' decision-making and behaviour in relation to COVID-19 is already a significant area of tourism research, the role of exposure to media outlets in affecting travel intentions has only seen very limited attention. This is despite the clear importance of media in influencing risk perceptions and travel behaviour in general. This study proposes a framework linking crisis management, healthcare system, solidarity and destination marketing shaped by media exposure to post-pandemic travel intentions. This research lays a foundation for future research on media exposure and tourists' travel behaviour in times of crisis.

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The Role of Trust in Mitigating Perceived Threat, Fear, and Travel Avoidance after a Pandemic Outbreak: A Multigroup Analysis

Cited by 95 publications

References 112 publications

Revisit intentions: Novel social responsibility of mall for strengthening mall reputation and perceived trust during fear-arousal of Covid-19 pandemic in India

Revisit intentions: Novel social responsibility of mall for strengthening mall reputation and perceived trust during fear-arousal of Covid-19 pandemic in India

Understanding Revisit Intention towards Religious Attraction of Kartarpur Temple: Moderation Analysis of Religiosity

A framework for understanding media exposure and post-COVID-19 travel intentions

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