The Routledge Handbook of Language in the Workplace

Vine, Bernadette

doi:10.4324/9781315690001

Cited by 14 publications

(9 citation statements)

References 38 publications

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“…Self-service and personal service channels offer different values to consumers. Personal services provide customization, responsiveness, flexibility and social interaction (Bitner et al, 2000;Meuter et al, 2000), whereas SST channels offer convenience, accessibility, reliability and efficiency (Weijters et al, 2007;Choudhury and Karahanna, 2008;Collier and Kimes, 2013). Based on strong experimental evidence in different decision-making conditions (i.e.…”

Section: Intention To Use the Servicementioning

confidence: 99%

“…Despite rapid digitalization and automation of previously "high-touch" services (Bitner et al, 2000), consumers still prefer human interactions in industries characterized by high consumer involvement, such as health care and financial services (Longoni et al, 2019;Luo et al, 2019). While the finance industry has been precipitously adopting innovative technologies and is planning to spend more on artificial intelligence (AI) than any other sector (Bughin et al, 2017), adoption of robo-advisors (automated online algorithms that manage and calibrate investors' portfolios) by individual consumers has not reached desirable levels.…”

Section: Introductionmentioning

confidence: 99%

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Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services

Zhang

Pentina

Fan

2021

JSM

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Purpose This study aims to investigate the differences in consumers’ perceptions of trust, performance expectancy and intention to hire between human financial advisors with high/low expertise and robo-advisors. Design/methodology/approach Three experiments were conducted. The respondents were randomly assigned to human advisors with high/low expertise or a robo-advisor. Data were analyzed using MANCOVA. Findings The results suggest that consumers prefer human financial advisors with high expertise to robo-advisors. There are no significant differences between robo-advisors and novice financial advisors regarding performance expectancy and intention to hire. Originality/value This pioneering study extends the self-service technology adoption theory to examine adoption of robo-advisors vs human financial advisors with different expertise levels. To the best of the authors’ knowledge, it is among the first studies to address multi-dimensionality of trust in the context of artificial intelligence-based self-service technologies.

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Section: Intention To Use the Servicementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services

Zhang

Pentina

Fan

2021

JSM

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“…Selanjutnya, teori yang mendasari penelitian ini pertama-tama adalah teori pragmatik siber (Yus, 2011), (Cyber, 2004), (Indrayani & Johansari, 2019). Pragmatik dibedakan menjadi bermacam-macam, di antaranya adalah pragmatik sistemik, pragamatik umum, pragmatik dalam perspektif kultur spesifik, dan masih beberapa lagi jenis-jenis pragmatik yang dikembangkan secara interdisipliner dan multididisipliner (Wilson, 2017). Salah satu dari banyak jenis pragmatik yang belum disebutkan itu adalah pragmatik siber.…”

Section: Pendahuluanunclassified

“…Jadi, setiap orang serasa bebas dan tidak berbatas dalam berelasi dengan sesamanya. Akan tetapi, di sisi yang lain dengan kebebasan berelasi yang tanpa ikatan itu, pelanggaranpelanggaran etika dalam berkomunikasi menjadi sangat sering terjadi (Burger, 2014), (Wilson, 2003). Pemerantian bahasa yang sesungguhnya tidak boleh lepas dari pertimbangan etika dan sosial-budaya, kadangkala lepas sama sekali sehingga yang terjadi adalah pendisfungsian dari hakikat bahasa.…”

Section: Pendahuluanunclassified

Perlokusi Hoaks Covid-19: Perspektif Cyberpragmatics

Rahardi

2020

Lit

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Hoaks adalah berita palsu yang menggunakan bahasa sebagai medianya, tetapi bukan bahasa dalam fungsi sesungguhnya. Penelitian ini bertujuan mendeskripsikan perlokusi hoaks Covid-19 di media sosial. Perspektif yang digunakan adalah Cyberpragmatics. Pendekatan yang diterapkan adalah deskriptif kualitatif. Objek sasaran penelitian ini adalah manifestasi perlokusi hoaks Covid-19. Data penelitian berupa cuplikan-cuplikan tuturan yang di dalamnya terdapat manifestasi-manifestasi perlokusi hoaks Covid-19. Sumber data substantif penelitian ini teks-teks tertulis yang terdapat di media sosial. Adapun sumber data lokasionalnya adalah media-media sosial seperti Instagram, Facebook, Blog, Webs, yang hadir di sekitar waktu penelitian. Data dikumpulkan dengan metode simak. Teknik yang digunakan adalah teknik rekam dan teknik catat. Sebelum dilakukan analisis data, validitas data dipastikan terlebih dahulu dengan triangulasi data. Metode analisis yang diterapkan adalah metode analisis ekstralingual. Adapun teknik yang diterapkan adalah teknik hubung banding khususnya teknik hubung banding menyamakan. Penelitian ini menghasilkan temuan perlokusi hoaks Covid-19 berikut ini: (1) mengentalkan rasa sentimen; (2) menumbuhkan perspepsi keliru; (3) menyindir otoritas; (4) menumbuhkan kegaduhan; (5) menebar ketakutan; (7) menumbuhkan kekhawatiran; dan (8) menumbuhkan kasak-kusuk.Kata Kunci: Cyberpragmatics, konteks eksternal virtual, dampak perlokusiAbstract Hoax is fake news that uses language as the medium, but not language in its true function. The main objective of this study is to describe the perlocutionary impact of Covid-19 hoaxes. The research perspective used was cyberpragmatics. The approach applied was descriptive qualitative. The object of this research was the manifestation of Covid-19 perlocutionary hoaxes. The research data were snippets of speech in which there were manifestations of Covid-19 hoaxes. The substantive data source of this research was written texts contained in the social media. The locational data sources were social media such as Instagram, Facebook, Blogs, Webs, which were present around the time of research. Data were collected by applying the listening method. The technique used was the recording technique and note taking technique. Before data analysis was performed, the validity of the data was confirmed in advance by applying data triangulation. The data analysis method applied was the extra-lingual analysis method or the extra-lingual equivalent analysis method. The technique applied was the appeal link technique, especially the equalization link technique. This study produced the following findings of the impacts of Covid-19 perlocutionary hoaxes, namely (1) making thickened sentiment; (2) fostering wrong perceptions; (3) insinuating authority; (4) creating noise; (5) spreading fear; (6) fostering concern; (7) growing gossips.Keywords: Cyberpragmatics, virtual external context, perlocutionary impacts

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“…This is reflected in the abundance of content involving multimodality dimensions on social media platforms. Researchers such as Setiawan (2018) and Wilson (2017) point out that the rapid growth of technology use has resulted in an increase in the proportion of multimodal content on social media.…”

mentioning

confidence: 99%

The Urgency of Developing an Integrated Multimodal Educational Pragmatics Textbook

Nanda Permatasari,

Rahardi,

Setyaningsih

2023

Scaffolding

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This study aims to describe the urgency of developing educational pragmatics textbooks integrated with multimodality. This research uses mixed-method research. The subjects of this research are students, alumni, and documents in the form of semester learning plans for educational pragmatics courses. The data obtained were the results of filling out questionnaires and the results of document analysis. The data collection techniques used were questionnaires and literature studies. This research uses qualitative and quantitative methods to analyze the data obtained. Questionnaire data were analyzed using qualitative and quantitative, while the results of document analysis were analyzed using qualitative. Based on the research, the researcher found that 62% of students and alumni had difficulty understanding educational pragmatics. To help students there are already several books that help, such as educational pragmatics textbooks and reference books. However, these books have not been integrated with multimodality, so students still have difficulty understanding educational pragmatics. Therefore, educational pragmatics teaching materials that are integrated with multimodality are needed. This is supported by the questionnaire given that 97% of students and alumni strongly agree that the development of multimodality integrated educational pragmatics textbooks in learning for students is important and urgent. With the multimodality-based educational pragmatics textbook, students find it easier to understand educational pragmatics.

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The Routledge Handbook of Language in the Workplace

Cited by 14 publications

References 38 publications

Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services

Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services

Perlokusi Hoaks Covid-19: Perspektif Cyberpragmatics

The Urgency of Developing an Integrated Multimodal Educational Pragmatics Textbook

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