“…Surveys/questionnaires 9% Piccirillo (1996), Wardell and Candia (1996) and Jensen and Markland (1996): data from questionnaires used to construct the control charts 3. Real processes 80% Implementations (9%): collecting data from real processes Boggs et al (1998), Katter et al (1998), Hong et al (1999) Studies (71%): based on data from real processes Gentleman et al (1994), Hand et al (1994), Sulek et al (1995), Paul and Barnett (1995), Anderson and Dian (1996), Atienza et al (1997), Cartwright and Hogg (1996), Jennings and Drake (1997), Maul et al (1996), Chesher and Burnett (1996), Hansen et al (1996), Hill (1996), Kegel (1996), Zimmerman et al (1996), Cook et al (1997), Hayes et al (1997), Clark et al (1998), Vitez and Macrio (1998), Konrad et al (1998), Green (1999), Kahn et al (1996), Koksalan et al (1999), Maurer et al (1998), Ipek et al (1999), Jun and Suh (1999) Gardiner and Mitra (1994), Hand et al (1994), Konrad et al (1998), Sulek et al (1995), Paul and Barnett (1995), Maul et al (1996), Piccirillo (1996), Cartwright and Hogg (1996),…”