The secondary crisis communication of Occupy Central on Weibo: A response to Denis Tolkach

Zhai, Xueting; Luo, Qi

doi:10.1016/j.tourman.2018.05.009

Cited by 7 publications

(5 citation statements)

References 12 publications

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“…The increasing popularity of social media has also afforded researchers a new data source: user-generated content. This form of content generated through peer-to-peer networks can clarify tourists' concerns about emerging crisis issues (Liu et al, 2015a(Liu et al, , 2015b(Liu et al, , 2015c in addition to uncovering the communication process over social media Zhai and Luo, 2018;. IJCHM 34,5 Finally, the COVID-19 pandemic has severely affected the hospitality and tourism industry, generating more studies on crisis communication.…”

Section: Resultsmentioning

confidence: 99%

“…The increasing popularity of social media has also afforded researchers a new data source: user-generated content. This form of content generated through peer-to-peer networks can clarify tourists’ concerns about emerging crisis issues (Liu et al , 2015a, 2015b, 2015c) in addition to uncovering the communication process over social media (Luo and Zhai, 2017; Su et al , 2019; Zhai and Luo, 2018; Zhai et al , 2019).…”

Section: Resultsmentioning

confidence: 99%

“…Secondary crisis communication has also been explored. Related studies have revolved around public discourses, perceptions and reactions surrounding emerging crises via social media (Luo and Zhai, 2017; Su et al , 2019; Zhai and Luo, 2018). This body of work also considers the effects of the medium; both traditional media and social media have been investigated in depth.…”

Section: Resultsmentioning

confidence: 99%

“…This body of work also considers the effects of the medium; both traditional media and social media have been investigated in depth. Myriad media forms, including printed advertisements(Walters and Mair, 2012), chief executive officers letters (Im et al , 2021), news articles (Liu et al , 2015a, 2015b, 2015c) and user-generated content (Zhai and Luo, 2018), have been addressed. Several studies (Ryschka et al , 2016; Walters and Mair, 2012) have emphasized user characteristics, namely, how personal attributes can affect one’s reactions to and acceptance of specific crisis communication messages.…”

Section: Resultsmentioning

confidence: 99%

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Beyond simple messaging: a review of crisis communication research in hospitality and tourism

Liu-Lastres

2022

IJCHM

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Purpose Crisis communication is an essential component of crisis management in hospitality and tourism. Yet few studies have offered a clear impression of the state of knowledge in this area. As one of the early conceptual attempts, this study aims to contribute to the existing knowledge by analyzing, comparing and synthesizing the literature in crisis communication and hospitality and tourism research. This study also proposes a transactional and dynamic crisis communication model that lays the conceptual foundation for future research. Design/methodology/approach This study was guided by a theory synthesis approach and analyzed the related literature. More specifically, this study conducted a rapid review of the general crisis communication research and a conventional, systematic review of crisis communication research in hospitality and tourism. Based on the review findings, this study further develops a transactive and dynamic crisis communication model in hospitality and tourism, which is fundamental for future studies in this area. Findings The findings of this study are presented through a literature review of general crisis communication research and crisis communication research in hospitality and tourism and the development of a transactive and dynamic crisis communication model in hospitality and tourism. Research limitations/implications This study reviews the literature and develops an integrated model for crisis communication in hospitality and tourism. The findings of this study lay the conceptual foundation for crisis communication in hospitality and tourism and reveal future research venues. Practical implications By offering a state-of-the-art review and developing an integrated conceptual model, the findings of this study can help bridge the gaps between academics and practices as well as serve as references for practitioners to identify and develop effective crisis responses. Originality/value This paper represents an early effort to review crisis communication research in hospitality and tourism and conceptualize the subject area through an integrated model. The findings of this study contribute to the further conceptual development of crisis communication in hospitality and tourism.

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Section: Resultsmentioning

confidence: 99%

“…The increasing popularity of social media has also afforded researchers a new data source: user-generated content. This form of content generated through peer-to-peer networks can clarify tourists’ concerns about emerging crisis issues (Liu et al , 2015a, 2015b, 2015c) in addition to uncovering the communication process over social media (Luo and Zhai, 2017; Su et al , 2019; Zhai and Luo, 2018; Zhai et al , 2019).…”

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

See 2 more Smart Citations

Beyond simple messaging: a review of crisis communication research in hospitality and tourism

Liu-Lastres

2022

IJCHM

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“…Despite the advancement of academics, it remains unclear if the industry’s current practices are aligned with theoretical guidelines. The effectiveness of the industry’s crisis response strategies has not been critically examined, either (Mair et al., 2016; Zhai and Luo, 2018). Thus, guided by the SCCT, the purpose of this study was to examine and evaluate hospitality and tourism organizations’ crisis responses on social media.…”

Section: Introductionmentioning

confidence: 99%

Learning from past crises: Evaluating hotels’ online crisis responses to health crises

Liu-Lastres

Kim

Ying

2019

Tourism and Hospitality Research

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Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.

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Regenerative crisis, social media publics and Internet trolling: A cultural discourse approach

Mak

2021

Public Relations Review

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The secondary crisis communication of Occupy Central on Weibo: A response to Denis Tolkach

Cited by 7 publications

References 12 publications

Beyond simple messaging: a review of crisis communication research in hospitality and tourism

Beyond simple messaging: a review of crisis communication research in hospitality and tourism

Learning from past crises: Evaluating hotels’ online crisis responses to health crises

Regenerative crisis, social media publics and Internet trolling: A cultural discourse approach

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