The servicelization of societies: towards new paradigms in work organization

Almeida, Paulo Pereira de

doi:10.1386/pjss.4.2.63/1

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“…Following the line of thought that we have been developing in earlier work, papers and research, we attach importance to the findings that a large part of the work in services runs against the flow of industrial models. (Almeida, 2005;2008;2009a).…”

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“…Though certain elements remain constant, the speed of operations (which justified taking advantage of the qualities of systems and machines) has become out of step with the demands of initiative, practical intelligence, communication with colleagues, and dialogue with customers (which represents a large part of the contemporary activities of human work). It is therefore argued that the tertiarisation of economic activities alters the kinds of skill demanded of workers: this "logic of service" is commonly associated with a particular centrality of the "skills model", which can also be associated with the centrality of skills/competence, per se, in human work activities (Almeida, 2005;Aubret, 2002;Gadrey and Zarifian, 2002;Stone, 2009).…”

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A contribution to the sociology of modern work

Almeida

2012

Portuguese Journal of Social Science

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The present article presents several results of the author's ten years investigations about the world of work in the dusk of the 20 th century and at the dawn of the 21 st , and is also a contribution to the Sociology of Modern Work. Hence the article focuses on current divisions and boundaries in the Sociology of Work, reflects on the post-Taylor paradigms in modern work, work in the digital age, work in network, and depicts the logic and organisation of modern work in services. The article ends with a reflection on the current issues involved in a specific phenomenon: the servicelisation of modern work.

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confidence: 99%

A contribution to the sociology of modern work

Almeida

2012

Portuguese Journal of Social Science

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Technology and the servicelisation of labour: from immateriality to innovative uncertainty

Almeida¹

2008

Portuguese Journal of Social Science

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This article discusses the concepts of 'servicelisation' of labour and innovation in complex organisational contexts. We consider that, at the present stage of societal development, the expansion of services itself represents the course from one industrial model to another, i.e. to a set of ways or methods of producing that are different. It is thus possible to speak of a 'configuration of users'. In a 'service economy', the service products are global and are not generally decomposable, so that it is the customer/user who assesses the satisfaction involved in consuming them, even being able to intervene in their production. Besides, technology and immateriality are now fundamental to the service logic. This article also proposes some alternative ways for analysing the organisational structures dealing with such new phenomena. Tertiarisation and 'servicelisation': conceptual notesWe prefer to use the notion of 'servicelisation', on the one hand, to draw a line between it and the notion of industrialisation and, on the other, to register the fact that the principle of service cuts across the organisation of a considerable and expanding number of contemporary labour activities (Almeida 2004). Thus we distinguish the notion of 'service' from that of 'services', associating the latter with the classification of economic activities (strictly economic, as we have argued before) and, at the same time, defending the postulation that the notion of 'service' cuts across all the forms of contemporary work as a whole (Almeida 2005a;2005b;2005c).What seems interesting to us -from the point of view of methodological and conceptual advances -is an analysis of recent developments in organisational structures and practices associated with the transition from an 'industrial model' (represented by a bureaucratic state rationale and the form of the pyramid) to 'networked' organisational models that are imbued with the importance of the 'mission' concept (Freire 1998). 1 On the basis of this latter notion, it is possible to put the spotlight on the way people cooperate at work. This may cause us to ask -at a closer level to the organisation of work -what, then, is the meaning of work at present and what does a rise in the number of operations carried out and performed mean in the productive context in which work organisations are at present integrated?Phillipe Zarifian has written a coherent reply to such questions. On the one hand, for the organisation of work, an increase in sales will certainly mean greater speed in accomplishing operations, thus accelerating the flow of operations on a direct output basis. On the other hand, for the workers, 103 PJSS 7 (2) pp. 103-114

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The servicelization of societies: towards new paradigms in work organization

Cited by 2 publications

References 2 publications

A contribution to the sociology of modern work

A contribution to the sociology of modern work

Technology and the servicelisation of labour: from immateriality to innovative uncertainty

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