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RESUMO Este artigo teve como objetivo avaliar as repercussões da Covid-19 e do isolamento social na saúde mental de estudantes do ensino superior no Ceará, Brasil. A amostra foi composta por 3.691 alunos do ensino superior participando de aulas on-line no período de junho a setembro de 2020, que responderam a dois instrumentos: um questionário sociodemográfico e situacional referente à pandemia/isolamento social e o Inventário de Saúde Mental. Os resultados mostraram que 21,2% dos alunos tiveram suas atividades canceladas, sem expectativa de retorno. A maioria, 77,2%, relatou preocupação com a morte de parentes e conhecidos pela Covid-19. O estado geral de saúde mental médio, medido pelo inventário, foi de 48,8. Esse resultado sugere que os alunos tiveram sua saúde mental afetada pelas condições impostas pela pandemia. Assim, as instituições de ensino devem promover estratégias para proteger a saúde mental da comunidade estudantil.

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This article aimed to assess the repercussions of Covid-19 and social isolation on the mental health of higher education students in Ceará, Brazil. The sample consisted of 3,691 higher education students taking online classes from June to September 2020, who answered to two instruments: a sociodemographic and situational profile questionnaire concerning the pandemic/social isolation, and the Mental Health Inventory. The results showed that 21.2% of the students had their activities canceled, with no expected return. The majority, 77.2%, reported concern about the death of relatives and acquittances by Covid-19. The overall state of mental health average measured by the inventory was 48.8. This result suggests that students had their mental health affected by the conditions imposed by the pandemic. Therefore, edu- cational institutions should promote strategies to protect the mental health of the student community.

This essay proposes an alternative to the theoretical framework for the approaches to phenomena of the servicelization of work in complex organizational contexts. In contradiction to the models which question the industrialization processes, theoretical paradigms are presented which highlight integration in the analyses of new concepts of work, such as coproduction, the supremacy of the client/user, the evaluation of organizational performances and competence logic. Finally, a model of the service enterprise is presented with its alternative configurations in a proposal for empirical application, some or which is now being carried out in Portugal.