The seven year itch? Mall shoppers across time

Nicholls, J. A. F.; Li, Fuan; Kranendonk, Carl J.; Roslow, Sydney

doi:10.1108/07363760210420568

Cited by 60 publications

(73 citation statements)

References 14 publications

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“…In the same line, Nicholls et al (2002) found that today's mall patrons tend to be more leisure driven than shoppers in the early 1990s. Wakefield and Baker (1998) found that the mall environment influences the desire to stay and re-patronage intentions to the mall.…”

Section: Entertainmentsupporting

confidence: 56%

Attractiveness Factors Influencing Shoppers’ Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Malls

Ahmad¹

2012

IJBA

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The purpose of this research is to investigate the attractiveness factors influencing shoppers' satisfaction, loyalty, and word of mouth in Saudi shopping mall centers. The independent variables were attractiveness factors represented by these variables namely aesthetic, convenience and accessibility, product variety, entertainment, and service quality. The dependent variables were shopper satisfaction, loyalty and WOM. A structured questionnaire was distributed to a sample of 600 shopping mall customers, representing all of the shopping malls shoppers in the city of Jeddah, Saudi Arabia. A purposive sampling technique was employed in this research. The multiple regression analysis showed the impact of shopping malls attractiveness factors on the shopper satisfaction. The attractiveness factors aesthetic, convenience and accessibility, product variety, entertainment, and service quality, had a positive effect on Saudi shopping mall shoppers'. The most significant factor was product variety. This research potentially contributes to shopping malls attractiveness factors and their impact on shoppers' satisfaction in shopping malls of Saudi Arabia.

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Section: Entertainmentsupporting

confidence: 56%

Attractiveness Factors Influencing Shoppers’ Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Malls

Ahmad¹

2012

IJBA

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“…According to (Nicholls et al, 2002) Shopping integrate a social experience outside the house and there is a relationship between time spent and with social companions. Some customers may analysis the shopping experience as a basis of satisfaction and a chance for social relations by .…”

Section: Social Surroundingsmentioning

confidence: 99%

“…Therefore, there is a large body of literature that studied the consumer to buy. Alpha Shopping integrates a societal experience outside the house and there is a relationship between time consumed and with social companions (Nicholls et al, 2002). The surrounding material is circumstantial factor that consumers buy the effects of behaviour.…”

Section: Introductionmentioning

confidence: 99%

The promotional tools and situational factors’ impact on consumer buying behaviour and sales promotion

Ashraf¹,

Rizwan²,

Iqbal³

et al. 2014

jpag

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We can see that companies spend a large portion of their budgets for sale promotion. The goal is to offer the merchandise more attractive and valuable. These ideas allow us to conclude that the institutions seek to manipulate the buying activities of consumers, and so begin a strong promotional campaigns or changes in pricing policies, with other measures. The purpose of this research is to study closely the taste of the customers in the various ISSN 2161-7104 2014 www.macrothink.org/jpag 180 promotional tools. But in this study, we will discuss the impact of a free sample, price reduction, social surroundings and physical surroundings on consumer purchasing behaviour and sales promotion. The research, which we were using in this study, was descriptive in its nature. In this study, we asked 200 respondents to participate in the investigation of self-government to collect data. In this current research questionnaire used as a tool for research. The main objective of the empirical research to measure the reliability of the questionnaires that were used in this research. After collecting the questionnaires, forms we recoded and then entered in to SPSS for regression analysis. With regard to the tendency of customers for sales promotion, research has revealed that a free sample, the discount rate, the physical environment and the social environment played a more significant role in the development of consumer buying behaviour and sales promotion during consumer sales promotion. The practical implications of this research are in recognition of sales promotion tactics that are relevant to the management of clients in the first place in Pakistan. Marketers can get the data from this study will help to identify the buying behaviour of customers and they can also help traders to use promotional techniques and situational factors most effective in attracting customers. Journal of Public Administration and Governance

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“…The rapid increase in number of shopping malls and increasing demand for goods and services that are offered by these malls in Kuwait is unique in shopping mall behaviour, in an era where the consumers are making fewer mall trips (Nicholls et al, 2002;McColl-Kennedy and Kiel, 2000). The temporal shift of consumer preferences, perhaps has offered a wider selection of goods and services that will cater to the needs of the present generation consumers.…”

Section: Introductionmentioning

confidence: 99%

Shopping malls and commercial strips: an examination of factors affecting shoppers behaviour in Kuwait

Bagnied

Cader

2016

IJLTM

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Traditional malls are as popular as the modern malls in Kuwait. In this study, the authors examine the shopping orientation and patronage of mall shoppers in Kuwait. A sample of about 2,500 consumers was surveyed and the survey was focused on the factors that influence shopping behaviour. The result of the study shows that females and younger respondents tend to favor modern shopping malls over traditional malls. Mall preference was based on the availability of different shops followed by nice environment. Advertising was found to be the major influence in selecting products and services, while the importance of family, peers, and friends came second followed by price. In Kuwait, most people shop for quality and value rather than price.

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The seven year itch? Mall shoppers across time

Cited by 60 publications

References 14 publications

Attractiveness Factors Influencing Shoppers’ Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Malls

Attractiveness Factors Influencing Shoppers’ Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Malls

The promotional tools and situational factors’ impact on consumer buying behaviour and sales promotion

Shopping malls and commercial strips: an examination of factors affecting shoppers behaviour in Kuwait

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