The shadows know me: Exploring the dark side of social media in the healthcare field

Smaldone, Francesco; Ippolito, Adelaide; Ruberto, Margherita

doi:10.1016/j.emj.2019.12.001

Cited by 23 publications

(14 citation statements)

References 138 publications

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“…Moreover, considering that we work on about 30.450 modalities (29 questions per 1,050 answers), a need for complex computation emerges. Hence, the estimators could be considered acceptable for this study (Smaldone et al, 2020). Lastly, before testing the conceptual model, the maximum shared squared variance (MSV) and the average variance extracted (AVE) were estimated to define discriminant validity and validate the constructs.…”

Section: Covid-19 and Innovation In Restaurantsmentioning

confidence: 99%

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

Esposito

Sessa

Sica

et al. 2022

TQM

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PurposeThis paper investigates the extent to which the COVID-19 pandemic has accelerated service innovation in the restaurant sector. It explores the use of digital technologies (DT) as a safety-empowerment and resilient strategy in the food-service industry during the pandemic. It also investigates the impact of DT on customers' risk perception (CRP) and customers' intention to go to restaurants (CIR) in Italy.Design/methodology/approachBased on the theory of planned behaviour and perceived risk theory, this study investigates a sample of customers residing in Italy. Multiple regression and mediation analyses are conducted to test the research hypotheses, adapting the logic model developed. Using the bootstrapping technique, this study also explores whether the pandemic has moderated the relationship among several variables adapted from the literature. Robustness tests are also performed to corroborate the analysis.FindingsThe pandemic has accelerated the food-service industry's digital transformation, forcing restauranteurs to implement DT to survive. Findings show that DT support restauranteurs in implementing innovative services that reduce interactions and empower cleanliness among workers and customers, reducing CRP and preserving CIR. Thus, managing risk perception is helping the restaurant sector to recover.Practical implicationsPractical implications are presented for policymakers to catalyse the digital transformation in small- and medium-sized restaurants. The results may also be beneficial for entrepreneurs who can implement innovative service practices in order to reduce interaction and empower cleanliness levels. Moreover, academics can use these results to conduct similar research in other geographical contexts.Originality/valueThe present research represents the first study investigating the relationship between the use of digital technologies and the intentions of customers to go out for dinner during the ongoing pandemic in Italy.

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Section: Covid-19 and Innovation In Restaurantsmentioning

confidence: 99%

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

Esposito

Sessa

Sica

et al. 2022

TQM

View full text Add to dashboard Cite

show abstract

“…Yet academic studies also seem to suggest that the expected emotional benefits of OHC participation are not always achieved. On the contrary, OHCs can be detrimental to emotional well-being when online information and social interactions induce anxiety and distress (Batenburg and Das, 2015; Smaldone et al , 2020). For example, Smaldone et al (2020) argue that health information obtained through social media could lead to a phenomenon called “cyberchondria” where people grow anxious about various diseases despite not having been diagnosed.…”

Section: Introductionmentioning

confidence: 99%

“…On the contrary, OHCs can be detrimental to emotional well-being when online information and social interactions induce anxiety and distress (Batenburg and Das, 2015; Smaldone et al , 2020). For example, Smaldone et al (2020) argue that health information obtained through social media could lead to a phenomenon called “cyberchondria” where people grow anxious about various diseases despite not having been diagnosed. In light of these mixed evidences about the benefits of OHC participation, this study aims to investigate the pivotal role of community attachment in realizing the potential emotional benefits of OHC participation.…”

Section: Introductionmentioning

confidence: 99%

Community attachment and emotional well-being: an empirical study of an online community for people with diabetes

Bernardi²

2020

ITP

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PurposeThe purpose of this study is to investigate how community attachment to an OHC reduces the OHC users' emotional distress and therefore improves their emotional well-being.Design/methodology/approachA survey study was conducted in one of the largest online health communities (OHC) for people with diabetes.FindingsOHC participants are likely to experience reduced emotional distress when they have developed an attachment to the community. This attachment is, in turn, positively associated with the normative expectations of reciprocity and the affective feeling of gratitude. However, some commonly used behavioral measures of community participation, such as visit frequency and membership tenure, have little to do with either community attachment or reduced emotional distress.Research limitations/implicationsThe research highlights the pivotal role of community attachment in appraising the much-debated benefits of OHCs. However, the cross-sectional survey study has its limitations in terms of establishing causality.Practical implicationsOHC managers need to look beyond some of the commonly used metrics, such as monthly visits and number of new postings, and focus on fostering a sense of attachment among existing users in order to fulfill the OHC's potential of emotional support. Our study implies that design features facilitating reciprocation and gratitude expression among users can lead to a strong emotional bond.Originality/valueThis is one of the first studies on the antecedents of community attachment and the relationship between community attachment and emotional distress in the context of OHC.

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“…For instance, one study examined young adults exposed to YouTube videos with misinformation about the health effects of tobacco products and found that the videos led to a more positive attitude about the featured tobacco products (Albarracin et al, 2018). Additionally, consequences of health misinformation obtained on social media can have an impact on health seeking behavior, information knowledge, self-management, and relationships with health care providers (Smaldone et al, 2020). Concerns about health misinformation obtained on social media may negatively affect communication and relationships with health professionals, information knowledge, self-management, and participation/health engagement.…”

Section: Social Mediamentioning

confidence: 99%

The Impact of Misinformation and Health Literacy on HIV Prevention and Service Usage

Garett

Young

2021

J Assoc Nurses AIDS Care

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The shadows know me: Exploring the dark side of social media in the healthcare field

Cited by 23 publications

References 138 publications

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

Community attachment and emotional well-being: an empirical study of an online community for people with diabetes

The Impact of Misinformation and Health Literacy on HIV Prevention and Service Usage

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