The shopping list in goal-directed shopping: scale development and validation

Ahmed, Sohel; Ting, Ding Hooi

doi:10.1080/02642069.2018.1532997

Cited by 7 publications

(7 citation statements)

References 78 publications

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“…, 2009), PLS-SEM is widely chosen in the nomological validity stage of many previous scale development papers (e.g. Ahmed and Ting, 2018, 2020). We thus utilized SmartPLS 3.3.3 to analyze our model.…”

Section: Methodsmentioning

confidence: 99%

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Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development

Khoa

Gip

Guchait

et al. 2022

JOSM

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PurposeWhile robots have increasingly threatened frontline employees’ (FLEs) future employment by taking over more mechanical and analytical intelligence tasks, they are still unable to “experience” and “feel” to occupy empathetic intelligence tasks that can be handled better by FLEs. This study, therefore, aims to empirically develop and validate a scale measuring the new so-called empathetic creativity as being creative in practicing and performing empathetically intelligent skills during service encounters.Design/methodology/approachThis study adopts a multistage design to develop the scale. Phase 1 combines a literature review with text mining from 3,737 service robots-related YouTube comments to generate 16 items capturing this new construct. Phase 2 assesses both face and content validity of those items, while Phase 3 recruits Prolific FLEs sample to evaluate construct validity. Phase 4 checks this construct’s nomological validity using PLS-SEM and Phase 5 experiments dedicated effort (vs natural talent) as an effective approach to foster FLEs’ perceived empathetic creativity.FindingsThe final scale is comprised of 13 refined items that capture three dimensions (social, interactive and emotional) of empathetic creativity. This research provides timely implications to help FLEs in high-contact services stay competitive.Originality/valueThis study introduces the new construct of empathetic creativity, which goes beyond the traditional definition of creativity in services and highlights the importance of empathetic intelligence for FLEs in future employment. This study also develops a multi-item scale to measure this construct, which can be applied to future service management research.

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Section: Methodsmentioning

confidence: 99%

“…To build our new scale, we designed a multistage process as seen in Table 3 by following the well-established procedure for scale development from previous service and hospitality research (Ahmed and Ting, 2018, 2020; Chi et al ., 2020a; Crawford et al. , 2021; Liu and Keh, 2015; Lu et al.…”

Section: Overview Of Scale Development Processmentioning

confidence: 99%

Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development

Khoa

Gip

Guchait

et al. 2022

JOSM

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“…Apart from health benefits, grocery lists are also used as a tool for acquiring writing and mathematics skills among preschool kids in Chile [17]. Other than health benefits, Ahmed and Ting [18] suggested that grocery lists act as a memory support, financial controller, shopping controller, and deviation controller that leads to a goal-directed shopping. In goal-directed shopping, people create grocery lists for necessary items that help them to maintain the budget and avoid unnecessary expenses.…”

Section: Background and Related Studiesmentioning

confidence: 99%

“…In goal-directed shopping, people create grocery lists for necessary items that help them to maintain the budget and avoid unnecessary expenses. Studies on grocery lists are also valuable in understanding consumers' prepurchase intentions [18]. It has been an essential area of studies in marketing and consumer behavior, where researchers predicted the content of consumers' grocery lists to provide information on product demands and trends to retailers [19].…”

Section: Background and Related Studiesmentioning

confidence: 99%

CROLIST: A Mobile App for Collaborative Grocery List Management

Mohd-Said¹

2019

IJATCSE

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As smartphones serve many purposes, and they are increasingly becoming an integral part of human lives; digital grocery lists created using mobile apps is the most relevant solution to overcome the limitations in paper-based grocery lists. Although the digital grocery lists align with the current human lifestyle and technological trend, they are unable to support collaborative environment in which they do not provide the facility to share a grocery list among household members. Therefore, the existing digital grocery lists require enhancement to support the collaborative function in creating and managing grocery lists. This paper discusses the development of a mobile application (app) for creating and managing a grocery list collaboratively named CROLIST. It is a digital grocery list that can be used by a group of users to generate and manage grocery lists for a household. CROLIST was developed following rapid application development methodology, and an evaluation was conducted to measure the usability of the app in facilitating the creation and management of grocery lists collaboratively. The results of the evaluation suggested that CROLIST is sufficiently usable in terms of usefulness, ease of use, satisfaction, and supporting the collaborative features for the household needs. Nevertheless, the evaluation revealed that the respondents anticipated that the other household members would add unnecessary grocery items to the lists when the collaborative features are available. Further studies are needed for identifying the effective control mechanisms for more usable shared grocery lists.

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“…A shopping list used by the consumer while at store and while making final shopping choices may contribute to the accuracy of the final decision being made. Previous studies analysing shopping lists used by the consumers and their impact on consumer behaviour comprised various aspects, such as list compilation, list contents, assistance in memorising shopping items, factors determining the compilation of the final version of the shopping list, the effectiveness of having a list vis-à-vis actually purchased items, developing an external memory, or doing planned and unplanned shopping (Spiggle, 1987;Thomas & Garland, 1993;Freyd & Gleaves, 1996;Block & Morwitz, 1999;Hand, Dall'Olmo Riley, Harris, Singh, & Rettie, 2009;Ghosh & Gilboa, 2014;Harsha Jayawilal & Premeratne, 2017;Martínez-Ruiz, Blázquez-Resino, & Pino, 2017;Ahmed & Ting, 2019;Morrissette & Lusk, 2022). In particular, with regard to the issues raised in this study, planned and unplanned purchases should be treated, because these consumer actions can be combined both with the issues of having a shopping list and the rationality of choices made (Abratt & Goodey, 1990;Hunt & Lambe, 2000;Sohn & Ko, 2021).…”

Section: Introductionmentioning

confidence: 99%

Is the shopping list a guarantee for rational consumer behaviour?

Słupińska

Włodarczyk

Borawski

et al. 2022

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Consumers may undertake various steps in order to increase the rationality of their choices. One of the options involves drawing up a shopping list. The study presents an innovative method of analysing consumer behaviour during shopping. Modern technologies were used to set up a virtual environment within which a store was created. A combination of methods was employed to assess the subjective opinions expressed during in-depth interviews. Another step focused on analysing the internal stimuli of the research subjects with the use of neuroscientific tools to evaluate the behaviour of the research participants. The aim of the study was to verify the impact of a shopping list on consumer rationality. The research results presented constitute a part of a broader research project, within the scope of which research method triangulations enabled an in-depth analysis of conscious and unconscious aspects of the subjects’ behaviour (Borawski et al. 2021).

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The shopping list in goal-directed shopping: scale development and validation

Cited by 7 publications

References 78 publications

Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development

Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development

CROLIST: A Mobile App for Collaborative Grocery List Management

Is the shopping list a guarantee for rational consumer behaviour?

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