PurposeThis study aims at identifying and examining the mediating role of customer engagement behavior and social interactivity onbrand loyalty.Design/methodology/approachA correlational study design was adopted in this study to collect data (online survey) from 400 online participants active on Facebook pages.FindingsEmpirical results reveal that there is a significant and positive impact of social interactivity on consumer engagement behavior and brand loyalty.Research limitations/implicationsThe findings would help decision makers to make useful decisions in their everyday work practices, which would ultimately increase the market competition of brands.Practical implicationsDecision makers should focus on the entertainment and interactivity levels in advertisement designs that would allow customers to perceive the novelty of advertising.Social implicationsThe results are critical in developing consumers' attitude and perception toward a brand by providing them insights regarding the characteristics of brands.Originality/valueThe participation and social interactivity of consumers on the Facebook page drive consumer engagement behavior and brand loyalty.

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This article provides a conceptualization that encompasses the essence of shopping cues while offering consistency with the literature on the related construct. Using the construct definition as a basis, we develop and validate a higher-order (second-order) scale for shopping cues. The scale development process begins with construct definitions and is followed by a four-phase procedure: (1) qualitative exploration of relevant dimensions and items, (2) incorporation of qualitative findings with the established literature, (3) scale development, and (4) establishment of nomological validity. Empirical results reveal that the scale has sound psychometric properties and demonstrates its unique position in relation to established shopping-cue constructs. This article advances knowledge in the emerging literature on shopping cues (through a qualitative study) and redefines and improves the shopping-cue construct (through a quantitative study). Applying the scale in retail marketing practice offers a new way for retail managers to manage cues, enhance shoppers’ experiences, and increase demand.

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