The Smart City Hospitality Framework: Creating a foundation for collaborative reflections on overtourism that support destination design

Identifying stakeholder perspectives and worldviews on sustainable urban tourism development using a Q-sort methodology

“…To facilitate such a debate, it may prove useful to turn towards governance frameworks that are designed to facilitate debate and collaborative reflections on tourism development in a systemic way (e.g. Koens, Melissen, Mayer and Aall, 2019). The five worldviews that are recognized in this paper could be used to provide alternative interpretations and help build bridges between with different perspectives, no matter what organization or role involved stakeholders represent.…”

“…This rather binary way of framing ignores the different perspectives on appropriate reference points for urban tourism governance that numerous stakeholders 'on the ground' hold and (try to) express in discussions on urban tourism planning. This limits the possibilities and/or implementation of alternative management strategies, let alone the radical systemic changes that are actually required from a long-term sustainable urban development perspective (Koens, Melissen, Mayer, & Aall, 2019). To better understand the mechanisms at work here and their implications for ultimate decision-making on the ground, it is therefore necessary to better understand these various perspectives towards tourism development.…”

The “meso” dimension of territorial capital: Evidence from Italy

“…Furthermore, the presence of almost a third of the total bed places in Italian accommodation establishments (28.5%) was even more significant if considered in terms of bed places per 1,000 inhabitants (equal to 187, far above the national average). Given the small demographic size of the municipalities in this cluster and the depopulation trends (Istat, 2019), the pressure of intense tourist activity risks becoming unsustainable and may upset the balance in places where tourist flows are more concentrated, causing “overtourism” in the long term (Koens, Melissen, Mayer, & Aall, 2019; UNWTO, 2018). Furthermore, in the analysed clusters, both in the cultural and in the natural prevalence groups, there is a greater presence and vitality of cultural and tourist activities, because these sectors, more than the others, can valorize the typical endowment of their territories.…”

The Relationship of Subjective Well-Being in Residents’ Perceptions of the Impacts of Overtourism in the City of Blumenau, Santa Catarina, Brazil

“…Koens et al [43] and Phi [40] argue that it should be analyzed whether residents' perception of the negative impacts of tourism not only concerns the actual number of tourists visiting the destination but whether this presence is also aggravated under changes brought about in the community motivated by the presence of visitors. Insch [2] adds that tourism should generate local and global environmental benefits, providing an improvement in the residents' quality of life and, from the moment that this does not occur, the tendency is for anti-tourism feelings to grow in the destination.…”

“…Among the aspects related to the excess of tourism in a community, vandalism has been pointed out in research as a significant negative impact on the support or rejection of the residents toward the development of tourism in their territory of residence [7,8,45,46]. The increased flow of tourists within a destination and the possible increase in the number of police occurrences can decrease the residents' sense of security and their well-being in their locality [43].…”