The Social Role of Islamic Banks in Indonesia during the Pandemic of COVID-19

Abbas, Ahmad; Frihatni, Andi Ayu

doi:10.13135/2421-2172/4914

Cited by 5 publications

(4 citation statements)

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“…Apart from being known as debts in Indonesian society, the terms credit and financing are also used in conventional banking and sharia banking. [31] Debts are most commonly associated with the community's provision of loans to others; someone who lends his property to others is said to have given him a debt. The phrase credit or financing is most commonly used by the general public in banking transactions and non-cash purchases.…”

Section: Financingmentioning

confidence: 99%

The Strategy of Sharia Financial Institutions in Attracting Customer Interest in Financing in the Era of the Covid-19 Pandemic

Muthoifin¹,

Haris²,

Zulehana³

2022

Proceedings of the 1st International Seminar on Sharia, Law and Muslim Society (ISSLAMS 2022)

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This pandemic disaster resulted in many people losing some of their income due to a drastic decline in business and company turnover, resulting in an unstable economy. The purpose of this research is to reveal various strategies of Islamic Financial Institutions to attract customers' interest in financing in the era of the Covid-19 pandemic. This research method uses field research at KSPPS BMT Syariah Mandiri Ngemplak Boyolali, with research using qualitative descriptive methods. Data collection techniques by direct interview, observation, and documentation, while the data analysis uses the deductive. Research result shows that the strategy carried out by KSPPS Independent Islamic Sharia BMT to attract customers' interest in doing financing in the era of the Covid-19 pandemic, is a way of emphasizing marketing on social media networks such as Instagram, Facebook, and WhatsApp, providing customer pick-up services from house to house, giving souvenirs to old and new members who are still actively using saving and financing services, conducting friendships with old members who no longer have savings and financing at BMT to return to using and utilizing sharia financing services. This research implies that several appropriate strategies can be applied in attracting public interest in continuing to carry out Islamic financing in BMT as in the results of this study.

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Section: Financingmentioning

confidence: 99%

The Strategy of Sharia Financial Institutions in Attracting Customer Interest in Financing in the Era of the Covid-19 Pandemic

Muthoifin¹,

Haris²,

Zulehana³

2022

Proceedings of the 1st International Seminar on Sharia, Law and Muslim Society (ISSLAMS 2022)

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“…Conversely however, Sutrisno et al (2020) asserted that COVID-19 does not significantly impact liquidity on Islamic banking funds since they adhere to strict regulations (Danisman et al, 2021;Rabbani et al, 2021). In addition, technological approaches and social functions have engendered trust in customers (Abbas & Frihatni, 2020;Sudarsono et al, 2020) therefore, the liquidity of Deposits can be appropriately maintained (Haron et al, 2020). Setyowati (2019) and (Fakhrunnas & Imron, 2019)the paper analyzes 21 biggest Islamic rural bank which as a representative of 21 provinces around Indonesia during 2013-2017 which result 420 observation period.…”

Section: Introductionmentioning

confidence: 98%

Islamic Bank Deposits during COVID-19 Pandemic: A Spatial Finance Approach

2022

JEM

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This study aims to determine factors affecting deposits in banks during COVID-19 pandemic by employing a spatial finance approach on a sample of Islamic Rural Banks in the Indonesian archipelago. The results showed that the COVID-19 pandemic, capital financing, and bank asset had a spatial influence on bank deposits. Specifically, while COVID-19 pandemic reduces bank deposits, capital financing and bank assets increase these. Using Spatial Lag Model and Local Indicator of Spatial Autocorrelation through Spatial Rate Analysis, the study further found that there is a potential spillover effect in certain provinces based on the bank deposit relationship with COVID-19, financing and bank assets. This implies that the three factors tend to spatially affect the socio-economic activities of the neighboring areas of certain provinces. This study may shed some light for the government in determining post-COVID-19 economic recovery policies using a geographical approach in providing information on financial interactions between regions.

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“…The transformation of Islamic banking to digital technology must still be brought readily into effect, even though there are various future risks associated with transitioning to new technology that the industry will face. Previous literature has summarized the effort of the coronavirus pandemic in changes in the structure of the world's Islamic banking services (Abbas A & Ayu Frihatni A, 2020;Cahyono, Rani, & Mardianto, 2021;Hassan, Rabbani, Asad, & Ali, 2020;Mansour, Ajmi, & Saci, 2022;Rabbani, Asad, et al, 2021;Rabbani, Bashar, et al, 2021). Customers are currently highly dependent on digital banking services, especially in a situation where the potential for transmission of the COVID-19 virus still exists (Banna, Hassan, Ahmad, & Alam, 2022;Ghani, Ali, Musa, & Omonov, 2022).…”

Section: Introductionmentioning

confidence: 99%

Interaction of Customer Satisfaction and Retention of Digital Services: PLS Evidence From Indonesian Sharia Banking

Alfarizi

2023

IJIEF

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The Indonesian Islamic banking sector has been transformed by integrating technology in banking services to satisfy customers for retention and market share post-COVID-19. This study investigates the impact of Islamic banking digital service quality in post-COVID-19 Indonesia on customer satisfaction and retention. This study applies the construction of an electronic service quality model (E-S-Qual) and a banking service quality model (BSQ) focusing on digital services in Islamic Commercial Banks in Indonesia after the COVID-19 Pandemic. This study uses an explanatory method by collecting survey data from customers of Islamic banks in Indonesia. PLS-SEM analysis tool with SmartPLS tool version 4 to search for hypothetical evidence. This study found the effect of ease of use, efficiency, interoperability, privacy security, responsiveness, reliability, service cost, and service portfolio on ISBC Customer Satisfaction. In addition, among the significance of ISBC Customer Satisfaction on customer retention intention, there is a mediating effect of Islamic financial literacy. Islamic banks need to maintain a digital service system to meet customers' financial needs through quality control of system infrastructure and continuous network maintenance. In addition, the demand for strategies to strengthen new digital services through adding features and promoting the advantages of digital financial services is needed to gain market share in the Indonesian financial market.

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The Social Role of Islamic Banks in Indonesia during the Pandemic of COVID-19

Cited by 5 publications

References 0 publications

The Strategy of Sharia Financial Institutions in Attracting Customer Interest in Financing in the Era of the Covid-19 Pandemic

The Strategy of Sharia Financial Institutions in Attracting Customer Interest in Financing in the Era of the Covid-19 Pandemic

Islamic Bank Deposits during COVID-19 Pandemic: A Spatial Finance Approach

Interaction of Customer Satisfaction and Retention of Digital Services: PLS Evidence From Indonesian Sharia Banking

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