The State of Play in Jordanian E-government Services

Btoush, Mohammad Hjouj; Siddiqi, Jawed I. A.; Alqatawna, Ja'far; Akhgar, Babak

doi:10.1109/itng.2009.115

Cited by 5 publications

(5 citation statements)

References 2 publications

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“…Correspondingly, a successful e-government will overcome many obstacles and challenges such as Infrastructure development, law, digital divide, e-literacy, accessibility, trust, privacy, security, transparency, interoperability, record management, permanent availability, education, marketing, public-private competition or collaboration, workforce shortage, cost structure, and benchmarking [28] [29]. Reference [30] [31] identified different categories of egovernment challenges such as information and data, technical and technological, organizational and managerial, legal and regulatory, and institutional and environmental.…”

Section: E-government Objectivesmentioning

confidence: 99%

Importance of service integration in e-government implementations

As'ad

Khazaei

Akhgar

et al. 2016

2016 7th International Conference on Information and Communication Systems (ICICS)

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Section: E-government Objectivesmentioning

confidence: 99%

Importance of service integration in e-government implementations

As'ad

Khazaei

Akhgar

et al. 2016

2016 7th International Conference on Information and Communication Systems (ICICS)

Self Cite

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“…According to Btoush (2009), almost all the websites in Jordan are considered as being at the informative stage, which means they are only providing information about services such as contact numbers, office locations and hours of operation, a general description of the service, and sometimes identifying the processes needed for a particular piece of bureaucracy.…”

Section: Egovernment In Jordanmentioning

confidence: 99%

An Exploratory Study of Government Websites Usability in Jordan

Fawwaz

Garaj

Balachandran

2014

International Journal of E-Services and Mobile Applications

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The level of usability of the current eGovernment infrastructure in Jordan was investigated by soliciting the views of the management, i.e. the professionals in charge of managing eGovernment projects. The management was addressed in order to gain an understanding of the root causes of the existing usability problems. The study was based on questionnaire which distributed to 37 managers from different institutions providing eGovernment services. The findings show that the main problems undermining the Jordanian eGovernment usability are: 1) the lack of the general usability awareness amongst the management, 2) the lack of clear usability standards and guidelines, 3) the insufficient level of end-user involvement in the process of design and maintenance of eGovernment services, 4) limited budgets and 5) the lack of expert web-designers. Unearthing the views of those in the position to make a change, these findings are useful not only in the context of redefining the strategy for improving eGovernment in Jordan, but also in other developing countries.

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“…In terms of e-services in Jordan, the egovernment program has been involved in developing income tax e-service, driver's and vehicle's licensing eservice, real state registry and borders e-service, a secure government network and an e-government contact center. However, it is concluded that most of the public e-services in Jordan are still in an early stage, and with the exception of a very few e-services, most of them have not obtained many of the expected outcomes that the rhetoric of national strategies has promised [9].…”

Section: E-g Overnment In J Ordanmentioning

confidence: 99%

A Framework for an E-government Based on Service Oriented Architecture for Jordan

Saleh¹,

Obeidat²,

Khamayseh³

2013

IJIEEB

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E-government is growing to a size that requires full attention from governments and demands collaboration and facilitation between private sectors and Non-Government Organizations (NGOs). In order to reach successful e-government applications, governments have to provide services to citizens, businesses and government agencies. In Jordan, e-government applications are limited to an informative goal; they essentially offer information and no services. Moreover, it is found that the traditional peer-to-peer integration of applications will result in a tightly coupled system that reduces the agility and expansibility of the E-Government system. This paper proposes a novel integration mechanism based on the web service of the Service Oriented Architecture (SOA) for the various E-government systems. We propose a stage model for E-Government interoperability based on Service Oriented Architecture (SOA). In addition, a framework for E-government based on SOA is proposed. The proposed architectures are being examined using case study in the context of implementing environmental license web service in the Jordanian ministry of environment

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The State of Play in Jordanian E-government Services

Cited by 5 publications

References 2 publications

Importance of service integration in e-government implementations

Importance of service integration in e-government implementations

An Exploratory Study of Government Websites Usability in Jordan

A Framework for an E-government Based on Service Oriented Architecture for Jordan

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