The strategic evaluation of academic libraries

Kettunen, Juha

doi:10.1108/07378830710820989

Cited by 23 publications

(16 citation statements)

References 22 publications

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“…In this section we conduct an analysis of the data collected in the empirical investigation of Roskilde University Library and provide answers to the research questions posed in the introduction. This finding is in line with the study by Kettunen (2007) that found that libraries are developing networked cooperation with other institutions and libraries in order to develop their activities. Many innovations at RUB are thus dependent on the library management team and the employees being outgoing and alert to changes taking place elsewhere in their network.…”

Section: Analysis and Resultssupporting

confidence: 91%

Service innovation in academic libraries: is there a place for the customers?

Scupola

Nicolajsen

2010

Library Management

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Purpose: The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what are these user roles. • Design/methodology/approach: The paper first conducts a literature review focusing on innovation, new product development, new service development and library science with specific focus on users and management. Subsequently the research uses a case study approach to investigate management and customer involvement in a Danish academic library. • Findings: Results from the case study show that academic libraries are making some attempts to draw on customers in service innovations and not only rely on management and employees. The main conclusion is that there are unexplored possibilities for customer involvement in library service innovations. • Research limitations/implications: One limitation relates to the difficulty of generalization of the findings to other Danish libraries and especially other national contexts. The other one relates to the preponderance of the literature from sources outside the field of library management and library science. Therefore, library managers might have to be cautious in using the results of this study. • Practical implications: This paper has practical implications for library managers, employees, library science and innovation researchers alike. • Originality/value: This article is original because it generates new insights into management and especially customer involvement in academic library service innovations on the base of an in depth case study of Danish academic library Research paper

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Section: Analysis and Resultssupporting

confidence: 91%

Service innovation in academic libraries: is there a place for the customers?

Scupola

Nicolajsen

2010

Library Management

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“…Findings related specifically to plans are limited to general observations, with more in-depth findings related to the planning process and institutional (University) alignment. Kettunen (2007) applied a balanced scorecard approach to the evaluation of strategic plans within a consortium of digital libraries across 29 Finnish universities, but at a high level based on four perspectives (customer, finance, internal processes, and learning), and focused on implementation. Methodology is only provided in overview, and evaluation limited to general observations.…”

Section: Methodological Approach To Evaluationmentioning

confidence: 99%

Evaluating the strategic plans of public libraries: An inspection-based approach

Buchanan

Cousins

2012

Library & Information Science Research

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“…Relatos das aplicações destas iniciativas têm sido realizados em diversos países como China, Estados Unidos, Reino Unido, Suíça, Paquistão, Alemanha, Coréia (CHO; KORTE, 2014), dentre inúmeros outros. A abordagem clássica do BSC em suas quatro perspectivas: financeira, cliente, processos internos e aprendizado e crescimento têm conseguido melhorar as ações empresariais com base em sua estratégia de negócios (PIENAAR; PENZHORN, 2000;KETTUNEN, 2007;MANSOORI;TAHERIDEMNE;MONFARED, 2012).…”

Section: Introductionunclassified

Concept mapping of the Balanced Scorecard in higher education

Pereira

Monteiro

2015

Revista Capital Científico - Eletrônica

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ResumoO tema central do estudo é a utilização do Balanced Scorecard (BSC) nas universidades. Os objetivos principais foram descrever as aplicações do BSC nas universidades, identificando as técnicas, métodos e metodologias utilizadas. Este estudo procura responder às seguintes questões de partida: Como o BSC tem sido aplicado nas universidades? A aplicação do BSC pode ser integrada com a Gestão do Conhecimento ou outras métricas? Utilizou-se como instrumento de intervenção a metodologia de revisão sistemática de literatura nas bases de dados da ISI of Web -Currents Content Connect e Scopus, com a aplicação de um protocolo de pesquisa que permite a réplica por outros pesquisadores. O protocolo de pesquisa baseouse em uma adaptação de métodos de revisão de literatura para aplicação nas áreas de ciências sociais (TRANFIELD; MOUCHEL, 2002; TRANFIELD; DENYER; SMART, 2003; SAUR-AMARAL, 2011). Aplicou-se um mapa conceitual para a representação visual dos achados. Evidenciou-se, na aplicação do BSC nas universidades, que a abordagem voltada para o desempenho tem sido relacionada com a quarta perspectiva do modelo padrão, levando-se em consideração a intensa atividade dos ativos intelectuais intangíveis na produção do conhecimento. Como resultados são apresentados os mapas conceituais com técnicas, métodos e tecnologias utilizadas conjuntamente com o BSC na busca de adaptações à alta atividade intelectual.Palavras-chave: Balanced Scorecard. Gestão do Conhecimento. Mapa conceitual. Universidades.

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The strategic evaluation of academic libraries

Cited by 23 publications

References 22 publications

Service innovation in academic libraries: is there a place for the customers?

Service innovation in academic libraries: is there a place for the customers?

Evaluating the strategic plans of public libraries: An inspection-based approach

Concept mapping of the Balanced Scorecard in higher education

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