The Strategic Impact of Information Technology Deployment, Part III

Abstract

T he deployment of information technologies can provide significant operational and strategic benefits to smaller organizations.This third issue in the series on information technology deployment furthers our understanding of successful system implementation in a wide range of contexts. Building upon the interesting contributions presented in the previous two issues, it provides insight into the peculiarities of smaller businesses around the globe. Once more, we wish to thank those who have contributed articles, along with the reviewers who have helped to shape the final submissions, and the editorial team who have been so helpful and supportive.Galloway, Sanders, and Bensemann lead this issue with an examination and comparative analysis of the strategic importance of information technology in very small firms in New Zealand and Scotland. Little previous research has considered micro-sized firms. Their survey of companies reveals that Internet usage is widespread, and that it forms an important component of corporate strategy.Moving from an analysis of general Internet usage to specific information systems, Wynn, Turner, Banik, and Duckworth explore the implementation of electronic customer relationship management (e-CRM) systems. Adopting an interpretive approach across three case studies, they highlight the importance of maintaining focus on people and processes, as well as technologies, when adopting e-CRM. Failure to maintain a balanced approach leads to suboptimal performance. They conclude that e-CRM implementation is a strategically significant undertaking that may impact the entire supply chain and requires sound project management skills in order to be successful. 1 JEL classification codes: M15, M21, M38.Successful deployment can enable smaller organizations to compete effectively with larger organizations.The adoption of information technologies remains a considerable challenge for smaller organizations, particularly in developing economies.Information technology adoption is a significant change event that has effects that reach beyond the boundaries of the systems that are being developed.

Antecedents of continuance intention of using Internet banking in Saudi Arabia: A new integrated model

“…Contrastingly, the IS literature has mainly focused on the adoption phase while neglecting the implementation phase (Saeed & Abdinnour, 2013;White, Jones, & Beynon-Davies, 2015;Zhou, 2011;Zhu & Kraemer, 2005). In the Internet banking literature, most previous studies concentrated on consumers' adoption or acceptance of online systems and to some extent ignored their continued use (Adapa & Cooksey, 2013).…”