The study of cross-cultural competence: Traditions and contemporary issues

Intercultural communication competence in retrospect: Who would have guessed?

“…Conversely, a culturally defined skill set, without more general knowledge, may result in outcomes that are only appropriate in particular cultural settings. For this reason, studies of competence that focus solely of self-reported knowledge or intentions-without attention to behavior-are unlikely to be successful in predicting ICC effectiveness in field situations (Ruben, 1989;Ruben & Kealey, 1979). More generally, ICC scholarship helped to clarify the notion that there is a predictable disconnect between one's knowledge, understanding, or intention and how one translates them behaviorally.…”

Intercultural communication competence revisited: Linking the intercultural and multicultural fields

“…The development and portrayal of ICC (e.g., Collier, 1989;Kim, 1991;Lee & Chen, 2000;Ruben, 1989;Wiseman, 2002) and multicultural competence (MCC) (e.g., APA, 2003;Arrendondo et al, 1996;Cross, Bazron, Dennis, & Isaacs, 1989;Sue et al, 1998;Sue, Arrendondo, & McDavis, 1992; see also Gamst et al, 2011 for an overview) has progressed with little cross-fertilization of cultural competence issues that are germane to both fields of inquiry, as evidenced by the paucity of cross-referenced publications from the two domains. While communication researchers interested in culture have focused on pragmatic issues such as intercultural adaptation and adjustment (Hammer, Bennett, & Wiseman, 2003;Lieberman & Gordon, 2011;Matsumoto & Hwang, 2013), psychologists interested in cultural competence have begun to focus on issues related to social justice advocacy (i.e., anti-racism, discrimination, oppression, and economic deprivation) (see Gamst & Liang, 2013, for an introduction).…”

Interkulturelle Arbeitswelt

“…Diskussionen über die Definition des Begriffs und über die Möglichkeiten zur Aneignung interkultureller Kompetenz sind unzählbar geworden (Chen u. Starosta 1996;Lysgaard 1955;ruben 1989;Stüdlein 1997). Die meisten Definitionsversuche haben gemein, dass sie interkulturelle Kompetenz als ein bündel an besonderen Fähig-und Fertigkeiten verstehen.…”