The telecommunications content of state public utility commission Web sites: Remaining relevant in a changing marketplace

Bernt, Phyllis; Wood, Laurence; Ting, Carol

doi:10.1016/j.giq.2006.10.003

Cited by 2 publications

(2 citation statements)

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“…It is analogous to other research in that it compares parallel types of agencies operating at similar scales (e.g., Eschenfelder 2004; Ho 2002; Norris, Fletcher, and Holden 2005; Reddick 2004; UN 2005). Previous analyses of public utility commissions in particular have found that much of the consumer information on their Web sites is outdated (Bernt, Wood, and Ting 2007) and that commissions have demonstrated varying levels of sophistication in their Web‐based activities, particularly in relation to e‐filing (NRRI 2007). Research that has more broadly examined a variety of regulatory agencies has been critical of such agencies' lack of attempts to further engage citizens in the policy‐making process through their Web sites (Shapiro and Coglianese 2007).…”

Section: Background and Literature Reviewmentioning

confidence: 99%

“…E‐government initiatives such as government Web sites now have a history spanning more than a decade. It is clear that some government entities, including similar types of agencies operating at the same scale, are more accomplished than others in their Web‐based endeavors (Bernt, Wood, and Ting 2007; Ferber, Foltz, and Pugliese 2003; Mahler and Regan 2007; UN 2005). To explore what might account for such variation in Web site—and more broadly, e‐government—performance, staff members of 15 different state public utility commissions were interviewed to ask them about their experience with e‐government, especially Web‐based activities, at their respective commissions.…”

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confidence: 99%

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Implementing Public Utility Commission Web Sites: Targeting Audiences, Missing Opportunities

Wood¹,

Bernt²,

Ting³

2009

Public Administration Review

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Research demonstrates that some government agencies are more accomplished than others when it comes to e-government. More generally, various scholars suggest that e-government is moving forward at a relatively slow pace, especially in relation to the sophistication of government Web sites. With these issues in mind, this research utilized interviews with state public utility commission staff members to explore their agencies' experiences with staffi ng, funding, coordinating, and prioritizing their e-government eff orts, particularly their Web site activities. Assessing such eff orts in both quantitative and qualitative terms, this research found that a mix of various factors, including fi nancial resources, knowledgeable staff , and administrative oversight, related to better performance. Moreover, although public utility commissions have a clear mission to serve both consumers and regulated utilities, this research indicates that the commissions are focusing more of their e-government eff orts on industry rather than citizens.

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Section: Background and Literature Reviewmentioning

confidence: 99%

mentioning

confidence: 99%

Implementing Public Utility Commission Web Sites: Targeting Audiences, Missing Opportunities

Wood¹,

Bernt²,

Ting³

2009

Public Administration Review

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Emergency Management Websites

Reddick

2010

Homeland Security Preparedness and Information Systems

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This chapter examines the provision of emergency management information on government websites. E-government websites can be an effective tool for communicating with residents of a community on preparedness measures that they can take, and provides information for those that have been impacted by disasters. This chapter demonstrates that there is much variability in the content provided on emergency management websites. This chapter focuses on the role of websites in emergency management through a content analysis of their websites. There chapter will first provide a rationale for studying e-government through emergency management websites. It will then examine the commonly found e-government growth models indentified in the literature. The factors that influence the adoption of government websites are also examined in this chapter. The most commonly found studies of the content provided on websites are benchmarking reports, which are discussed. Accessibility and transparency are two important issues in the advancement of e-government websites, and are also mentioned in this chapter. The main thrust of this chapter is a content analysis of state government emergency management websites. The conclusion to this chapter summarizes the main research findings of the chapter.

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The telecommunications content of state public utility commission Web sites: Remaining relevant in a changing marketplace

Cited by 2 publications

References 12 publications

Implementing Public Utility Commission Web Sites: Targeting Audiences, Missing Opportunities

Implementing Public Utility Commission Web Sites: Targeting Audiences, Missing Opportunities

Emergency Management Websites

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