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Research demonstrates that some government agencies are more accomplished than others when it comes to e-government. More generally, various scholars suggest that e-government is moving forward at a relatively slow pace, especially in relation to the sophistication of government Web sites. With these issues in mind, this research utilized interviews with state public utility commission staff members to explore their agencies' experiences with staffi ng, funding, coordinating, and prioritizing their e-government eff orts, particularly their Web site activities. Assessing such eff orts in both quantitative and qualitative terms, this research found that a mix of various factors, including fi nancial resources, knowledgeable staff , and administrative oversight, related to better performance. Moreover, although public utility commissions have a clear mission to serve both consumers and regulated utilities, this research indicates that the commissions are focusing more of their e-government eff orts on industry rather than citizens.

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