“The Terms and Conditions Came Back to Bite”:

Rossetti, Alessandra; Cadwell, Patrick; O’Brien, Sharon

doi:10.1007/978-3-030-60149-2_53

Cited by 4 publications

(5 citation statements)

References 26 publications

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“…This becomes particularly clear in the case of projecting/reporting structures and complex prepositional chains. This leads us to suggest that the simplification of legal phraseology in French, though evident in both PLAIN corpora, is only achieved to a limited extent: an observation that is consistent with previous findings (Rossetti et al 2020). There are, however, some LxGr patterns that appear to be characteristic of plain legal French, especially for certain genres.…”

Section: Discussionsupporting

confidence: 89%

“…Many studies have been devoted to discussing the implementation of PL (Williams 2015(Williams , 2022 or its reception in various legal settings in English-speaking countries, including the United Kingdom and New Zealand (Masson and Waldron 1994;Rossetti et al 2020). There has also been research from the point of view of discourse analysis that looks at popularisation and the dissemination of legal knowledge.…”

Section: Introductionmentioning

confidence: 99%

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The Phraseology of Legal French and Legal Popularisation in France and Canada: A Corpus-Assisted Analysis

Bouyé,

Gledhill

2024

Languages

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The popularisation of legal knowledge is a critical issue for equal access to law and justice. Legal discourse has been justly criticised for its obscure terminology and convoluted phrasing, which notably led to the Plain Language Movement in English-speaking countries. In Canada, the concept of Plain Language has been applied to French since the 1980s due to the official policy of bilingualism, while the concept has only been recently discussed in France. In this paper, we examine the impact of Plain Language rewriting on legal phraseology in French popularisation contexts. The first aim of our study is to see if plain texts published in France contain more traces of legal phraseology than French Canadian texts. Our second objective is to determine if a ‘phraseology of plain language’ can be identified across genres and languages. To do this, we compare two corpora of expert-to-expert legal texts written in French—made up, respectively, of legislative texts published in France and judicial texts published by the Supreme Court of Canada—with two corpora of texts that are claimed to have been written in Plain French Language for a non-expert readership—texts that guide laypersons through legal and administrative processes in France and summaries of decisions by the Supreme Court of Canada. Using n-grams, we extract and discuss the patterns that emerge from the corpora. In particular, our analyses rely on the concept of ‘lexico–grammatical patterns’, defined as the minimal unit of meaningful text made up of recurrent sequences of lexical and grammatical items. We then identify a sample of recurring lexico–grammatical patterns and their discursive functions.

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Section: Discussionsupporting

confidence: 89%

Section: Introductionmentioning

confidence: 99%

The Phraseology of Legal French and Legal Popularisation in France and Canada: A Corpus-Assisted Analysis

Bouyé,

Gledhill

2024

Languages

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“…The nuanced cognitive accessibility needs demand more contextualized design approaches. Our review shows that plain language alone might not necessarily work across contexts and user groups [57], pointing to the complexity of addressing cognitive burdens. Banking services are developing learning supports such as a specialized app that provides users with flashcards detailing step-by-step task instructions [44], while still placing the onus on users to self-train.…”

Section: Contextualizing Inclusive Approachesmentioning

confidence: 96%

“…Web Content Accessibility Guidelines (WCAG) A and AA violations are found on 100 US bank or financial institution homepages, with the top five WCAG 2.0 criteria violated being poor contrast ratio, ability to resize text without assistive technology, valid HTML markup, mechanism to bypass repeated content and menus, and text alternative for essential non-text content [67]. Other studies report that simplified plain-language online financial content (e.g., Terms and Conditions) do not increase older adults' perceptions of comprehensibility or informativeness [57] and that people with cognitive disabilities experience problems with texts (e.g., long sentences) or finding certain elements (e.g., a specific button) [26].…”

Section: Banking and Finance Challengesmentioning

confidence: 99%

“…Diversified cues help address varied needs across user groups. As older adults value both language and visual aspects (e.g., layout and colour), the interplay between language and the non-linguistic aspects is stressed [57]. An eyetracking study investigates how people with dyslexia visually attend to search engine results and webpages [51].…”

Section: Design and Support Strategiesmentioning

confidence: 99%

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Cognitive Accessibility of Digital Payments: A Literature Review

Dai

Miedema

Hernandez

et al. 2023

20th International Web for All Conference

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Given its current ubiquity in banking and other services, digital payments should be accessible to all, but neurodiverse populations encounter barriers often understudied in research and practice. A greater understanding of user needs across the neurodivergent spectrum will thus improve universal access. To characterize the cognitive accessibility of digital payments, this literature review examines 30 scholarly publications, nuancing the challenges of online banking for older adults and people with neurodiverse needs. Our findings uncover a range of potential design and support strategies, including simplifying interfaces with diversified cues, raising designer awareness and participant involvement, extending thirdparty support, and leveraging new technological aids. We further discuss implications for digital currency design through support for user agency, collaborative payments, contextualized inclusive approaches, and AI-powered accessible design, hopefully inspiring future research on improving web accessibility. CCS CONCEPTS• Human-centered computing → Accessibility.

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2024

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“The Terms and Conditions Came Back to Bite”:

Cited by 4 publications

References 26 publications

The Phraseology of Legal French and Legal Popularisation in France and Canada: A Corpus-Assisted Analysis

The Phraseology of Legal French and Legal Popularisation in France and Canada: A Corpus-Assisted Analysis

Cognitive Accessibility of Digital Payments: A Literature Review

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