2020
DOI: 10.37698/ashrej.v2i2.26
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The The Employee’s Professionalism to Realize Public Service Satisfaction

Abstract: The immigration function contained in Law Number 6 of 2016 chapter I article I point three states that immigration is one of the institutions that performs state functions in the administrative sector. To carry out its task, competent officers are needed to provide satisfaction in service as an effort torealize a good condition of social environtment in public service. In the service process during service is important. Customers always demand fast, uncomplecated and low cost of service. For thats demand fulfi… Show more

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Cited by 2 publications
(2 citation statements)
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“…0.247). This result is in line with the findings of Aziza Bila, and Dasman Lanin (2020) that work professionalism can increase customer satisfaction. The existence of an attitude of work professionalism makes someone behave and behave well so that they can improve their performance (Cahyani, 2007).…”
Section: Work Professionalism Can Create Purchasing Intention Through...supporting
confidence: 92%
“…0.247). This result is in line with the findings of Aziza Bila, and Dasman Lanin (2020) that work professionalism can increase customer satisfaction. The existence of an attitude of work professionalism makes someone behave and behave well so that they can improve their performance (Cahyani, 2007).…”
Section: Work Professionalism Can Create Purchasing Intention Through...supporting
confidence: 92%
“…Profesionalisme sangat penting dalam pelayanan publik, karena profesionalisme menggambarkan seseorang yang mempunyai kemampuan dan keahlian dalam pekerjaannya baik secara teoritis maupun praktis (Bila & Lanin, 2020). Profesionalisme kerja bermakna mampu melaksanakan tugas sesuai dengan tuntutan pekerjaan menggunakan pengetahuan dan ketrampilan yang didukung oleh sikap, sesuai dengan bidang dan prosedurnya serta tingkatan masing-masing dengan cermat dan tepat waktu (Julindrastuti & Karyadi, 2021).…”
Section: Kajian Pustakaunclassified