The use and impact of media during the 2008 global financial crisis: a media-user perspective

Al-Kandari, Ali A.; Caldwell, Lee G.; Alduwaila, Nabi

doi:10.1504/ijbcrm.2013.058406

Cited by 3 publications

(2 citation statements)

References 49 publications

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“…The exact nature of usage of social media during the occurrence of a financial crisis by both companies and consumers, however, is largely unknown. The very nature of a financial crisis implies a prolonged impact that is particularly influential for consumers' psychological and personal needs (Al‐Kandari, Caldwell, & Alduwaila, ). Nowadays, it is certainly conceivable that bad news and negative consumer communication will spread more rapidly compared with 2007 (Bennett, ).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

Social media conflicts during the financial crisis: Managerial implications for retail banks

Dineva

Breitsohl

2019

Strategic Change

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Social media can be used proactively to disseminate accurate corporate information and address undesirable consumer behaviors online in order to help counteract negativity in the business environment in the wake of a financial crisis. Social media thus has become a popular open forum for financial institutions such as retail banks to engage in corporate dialogue with consumers. We recommend that financial services firms preemptively use their social media-based online communities in order to disseminate accurate corporate information in times of a financial crisis. Particularly, firms can choose between a range of reactive and proactive strategies to manage social conflict in the wake of a financial crisis. JEL classification code: M31.

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Section: Conceptual Frameworkmentioning

confidence: 99%

Social media conflicts during the financial crisis: Managerial implications for retail banks

Dineva

Breitsohl

2019

Strategic Change

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“…The internet is one of the most important forces driving the economy today. The internet permeates every part of public life (Al-Kandari, Caldwell and Alduwaila, 2013;Calabrese et al, 2014), and it is increasingly used by nonprofits to communicate with donors and increase charitable giving. This research examines how nonprofits use the internet to build public relations and increase fundraising by analysing the websites of various NPOs.…”

Section: Introductionmentioning

confidence: 99%

An exploratory study of nonprofit organisations' use of the internet for communications and fundraising

Shin

Chen

2016

IJTPM

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This research examines how nonprofits use the internet to build public relations and increase charitable giving by analysing the content of the websites of various nonprofit organisations listed in the top 100 NPOs published by The Nonprofit Times. While there is no difference for most variables in the fundraising and communication practices between top tier and bottom tier NPOs divided by total revenue, the differences are found in such variables as campaign summary, messages from the CEO, volunteer opportunities, information sharing, social media use, and annual reports. These findings suggest that certain communication practices (information dissemination, interactive communication, and accountability) are positively associated with the level of fundraising. Compared to the findings of previous research, however, our findings show that the presence of characteristics related to communications and fundraising has increased on NPOs' websites. This indicates that by recognising the importance of the internet, NPOs are increasingly using it as a medium for communications and charitable giving.

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Improved Trust Prediction in Business Environments by Adaptive Neuro Fuzzy Inference Systems

Azadeh¹,

Zarrin²,

Saberi³

et al. 2015

IJARE

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Abstract-Trust prediction turns out to be an important challenge when cooperation among intelligent agents with an impression of trust in their mind, is investigated. In other words, predicting trust values for future time slots help partners to identify the probability of continuing a relationship. Another important case to be considered is the context of trust, i.e. the services and business commitments for which a relationship is defined. Hence, intelligent agents should focus on improving trust to provide a stable and confident context. Modelling of trust between collaborating parties seems to be an important component of the business intelligence strategy. In this regard, a set of metrics have been considered by which the value of confidence level for predicted trust values has been estimated. These metrics are maturity, distance and density (MD2). Prediction of trust for future mutual relationships among agents is a problem that is addressed in this study. We introduce a simulation-based model which utilizes linguistic variables to create various scenarios. Then, future trust values among agents are predicted by the concept of adaptive neuro-fuzzy inference system (ANFIS). Mean absolute percentage errors (MAPEs) resulted from ANFIS are compared with confidence levels which are determined by applying MD2. Results determine the efficiency of MD2 for forecasting trust values. This is the first study that utilizes the concept of MD2 for improvement of business trust prediction.

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The use and impact of media during the 2008 global financial crisis: a media-user perspective

Cited by 3 publications

References 49 publications

Social media conflicts during the financial crisis: Managerial implications for retail banks

Social media conflicts during the financial crisis: Managerial implications for retail banks

An exploratory study of nonprofit organisations' use of the internet for communications and fundraising

Improved Trust Prediction in Business Environments by Adaptive Neuro Fuzzy Inference Systems

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