“…There is, however, a lack of consensus in the findings. Low levels of appreciation and use are found in studies conducted at the central government level in the UK (Johnson and Talbot, 2007); at the state level (Bourdeaux, 2008) and the federal level (Stalebrink and Frisco, 2011) in the USA; in Estonia's central government (Raudla, 2012); in Dutch municipalities (ter Bogt, 2004); and in German and Italian local governments (Grossi et al, 2016). Other studies, however, show opposite, more 'positive' findings, especially Askim (2007) for Norwegian municipalities; Brun and Siegel (2006) for the Swiss central and intermediate governments; Saliterer and Korac (2013) for municipalities in Austria; and Ho (2006) for local governments in the USA's midwest.…”