The virtual classroom from a business customer retention viewpoint: an empirical-based study

Smith, Alan D.

doi:10.1504/ijmie.2008.021995

Cited by 9 publications

(2 citation statements)

References 14 publications

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“…A single stop solution to address these demands is 'virtual training' as it can enhance both the effectiveness and efficiency of the training delivery. Virtual classrooms are increasingly a common option that many institutions of learning, both traditional and corporate, are strategically leveraging in order to cope with increasing global competition and with continuing technological advances (Smith, 2008). Virtual learning environments are being created in almost all leading organisations (Strmcnik, 2002;Brna, 1999).…”

Section: Virtual Training Seen As An Elixir For Talent Developmentmentioning

confidence: 99%

Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Poorani

Thiyagarajan

2017

IJTTC

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Owing to globalisation and changing technology trends has become essential for IT companies to keep pace with the drastically itinerant current scenario by constantly enhancing their employees' skills by means of knowledge sharing through training. Initially, companies relied on consultants to fulfil these training needs. However, recently there is a declining trend in outsourcing the needs, especially in India due to the cost involved. Hence, a cost effective option without compromising on quality is required. Virtual training can be seen as the solution to this problem. But, there seems to be some hitches for the consultants in getting the technical training virtually imparted to the employees due to various reasons. This paper thus analyses and bridges the gap that exists between the expectation of an IT company and the actual service delivery of consultants and offers suggestions to them, to help meet their clients' needs in a better way.

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Section: Virtual Training Seen As An Elixir For Talent Developmentmentioning

confidence: 99%

Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Poorani

Thiyagarajan

2017

IJTTC

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“…While these firms are quite similar in nature and scope, especially in terms of their desire to serve clientele, each firm faces unique challenges in utilizing its reputation for quality and expertise in a highly competitive and cost-sensitive environment, with significant consequences for getting it wrong in a recessionary economy (Hsu et al, 2009;Kanniainen et al, 2009). Commonly established case study procedures associate with quality initiatives and improvements were followed in the present study (Nonthaleerak and Hendry, 2008;Smith, 2008Smith, , 2009.…”

Section: Component Part Quality Assurancementioning

confidence: 99%

Component part quality assurance concerns and standards

Smith

2011

Benchmarking

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Purpose -The purpose of this paper is to provide practitioners of management with a comparative analysis of how two global firms ensure quality standards in new product development/new product manufacturability processes and manage design changes in reduced product life cycles in the current economic recession. Design/methodology/approach -The firms selected were: Newell Rubbermaid, a high-volume manufacturer with a diverse product offering, designing and manufacturing consumer products for large retail customers, and General Electric Healthcare Coils, a low-volume manufacturer of a niche product for the magnet resonance imaging medical diagnostic systems. This case study presented a review of the quality steps performed when they are faced with a design change to a part, benchmarking their quality processes with the highest industrial standards possible. Findings -The effective managing of engineering change has always been difficult, time consuming, and a regular source of inefficiency and irritation for manufacturers. Best-in-class companies understand that better change processes can drive top-line benefits and the two distinct companies have developed very similar processes through effective industrial benchmarking activities that result in improving speed to market while maintaining high-quality standards. Practical implications -The component part design revision processes are well documented between the two firms, with an appropriate comparative analysis. Originality/value -Corporate management has demonstrated a commitment to component part quality throughout the development and redesigns processes and has earned and maintained the reputation of best-in-class manufacturing in their respective fields. Through successful quality assurances and collaboration processes, the companies studied found stability in a very turbulent financial and service-orientated marketplace.

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Agency theory and the financial crisis from a strategic perspective

Smith

2010

IJBIS

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The virtual classroom from a business customer retention viewpoint: an empirical-based study

Cited by 9 publications

References 14 publications

Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Component part quality assurance concerns and standards

Agency theory and the financial crisis from a strategic perspective

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