The Zero Fraud Implementation through the Innovation of Information Technology and Organizational Culture

Abstract

Indonesia has implemented the National Health Insurance (JKN) program since 2014. The Corruption Eradication Commission (KPK) detected fraud in the program, which causes state losses. Prevention by the Social Security Administering Bodies (BPJS), law enforcers, and health care facility providers (faskes) has proven not optimal yet. This study aims to determine the effect of Information Technology Innovation and Organizational Culture on fraud prevention in the Regional General Hospitals (RSUD) in Sumatra with a total sample of 421 respondents. This study applies a quantitative approach and uses a questionnaire instrument in collecting research data. The results showed that Information Technology Innovation and Organizational Culture affected fraud prevention. The results of this study proved that in public sector organizations, the level of fraud could be prevented by Information Technology Innovation and Organizational Culture.

The effect of information technology innovation on good public governance: a case study in Indonesia

“…IT can provide the facilities to improve decision making processes by enabling information collection, accounting, storage, and communication, thus empowering executives and stakeholders in making quality decisions. The current development of IT has resulted in every community having broad access to services and information to obtain services from a variety of organizations that are transparent, collaborative, accountable, and open (Ferina et al, 2021). E-government is an effective tool to reduce corruption by encouraging good governance and strengthening reform-oriented actors (Abraham, 2012).…”

“…Corruption is a form of dishonesty or criminal offense undertaken by a person or organization entrusted with a position of authority, to acquire illicit benefit or abuse power for one's private gain. Corruption can be manifested at different levels which hinders good governance and administrative practices, and this can cause anger on the part of the victims of corruption and society (Graycar & Villa, 2011;Ferina et al, 2021). Lukito (2015) showed that the role of the private sector in the financial system can be seen as a non-criminal policy, which has a large impact as a method of prevention to fight economic crime, such as corruption, in promoting integrity and good corporate governance.…”

“…The ability to utilize IT effectively is a major challenge to local governments today where e-Governance is a solution for developing countries to minimize corruption. E-Governance is understood as the use of ICT at all levels of the government to provide services to the citizens, interaction with business enterprises, and communication and exchange of information between different agencies of the government in a speedy, convenient, efficient, and transparent manner (Marota et al, 2020;Ferina et al, 2021).…”

“…In its implementation, this program continues to evolve to provide innovations to realize good public government, one of which is through information technology innovation. In 2014, Indonesia embarked on an exciting and ambitious strategy to move towards universal health coverage through Jaminan Kesehatan Nasional (JKN) (National Health Insurance Fund the country's single-payer national health insurance scheme) has been ongoing since 2014 (Marota et al, 2020;Ferina et al, 2021).…”

Impact of Technology on Organizational Culture and Human Diversity in Pakistan

“…Some subcultures are also present within an organization that are typically defined by the department designations and via geographical separations [24]. There are always some core values in an organization that are primary or dominant values accepted throughout an organization [25]. Culture is so essential for a technology organization as it defines the clear-cut boundaries present between one organization and others [26].…”