Themes affecting health-care consumers’ choice of a hospital for elective surgery when receiving web-based comparative consumer information

Moser, Albine; Korstjens, Irene; Tange, Huibert

doi:10.1016/j.pec.2009.10.027

Cited by 32 publications

(50 citation statements)

References 28 publications

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“…The PQR only supplements other streams of information. Moser et al (2010) found that in case of conflict patients always attach greater value to the information they receive from others. Two main groups function as the prime information sources on surgical hospital options, on the one hand GPs, on the other hand friends and relatives.…”

Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 95%

“…In contrast to most previous studies, this study focuses on possibilities to empower patients to take active choices, in particular by bringing in the concept of targeted transparency taken from Fung, Graham & Weil's book "Full Disclosure" (2007). Many scholars have invested a lot of time and effort into assessing whether and how patients in the Netherlands are using PQR tools with interviews Damman et al, 2009;de Groot et al, 2010;Marang-van de Mheen et al, 2010;Moser et al, 2010;Ketelaar et al, 2014;Victoor et al, 2014). However, all of these contributions only provided, if at all, a discussion of their findings in the light of studies from the USA or the UK.…”

Section: Gaps In Existing Researchmentioning

confidence: 99%

“…Moser et al (2010) found that patients had chosen a hospital they knew, regardless of the quality indicators.…”

Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 99%

“…De Groot et al (2011) claim that consulting the GP however cannot be seen as major reason for not using CPI. Regarding the role of relatives and friends Moser et al (2010) found that choosing a hospital is a very personal issue, which around 1/3 of patients decide to discuss with individuals close to them. These patients attach high value to the recommendations they receive and tend to trust them more than PQR data.…”

Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 99%

“…Being transparent about possible inaccuracies, in most cases is sufficient to maintain necessary trust of users though (Fung, Graham & Weil, 2007). The majority of patients seem to trust CPI websites, because they offer precise explanations on the methods of data collection (Moser et al, 2010).…”

Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 99%

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Bucholski¹,

Duffy²,

Gröne³

et al. 2016

MARBLE

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Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 95%

Section: Gaps In Existing Researchmentioning

confidence: 99%

“…Moser et al (2010) found that patients had chosen a hospital they knew, regardless of the quality indicators.…”

Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 99%

Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 99%

Section: The Dutch Experience: Problems and Challenges With Public Qumentioning

confidence: 99%

See 3 more Smart Citations

I Spy with my little eye - Full Copy

Bucholski¹,

Duffy²,

Gröne³

et al. 2016

MARBLE

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The relationship between internal and external factors about the outpatients’ choice of hospital: A cross‐sectional study from Jiaxing City, China

Zhao²,

Tang³

2022

Health Science Reports

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Background and Aims Exploring the mechanism influencing the choice of hospital among patients is important to render better care to them. The main purpose of this study is to evaluate the relationship between outpatients’ different internal factors (sociodemographic and psychological characteristics) and different external factors (provider characteristics) regarding their choice of hospital. Methods The data obtained via questionnaire was analyzed with a linear regression model to verify the relationship between outpatients’ internal and external factors. In addition, for external factors, we built a score reflecting a comprehensive hospital's “hard power” (diagnosis and treatment technology and expertise, i.e., to say, the curative capability) and “soft power” (whether the environment for seeing a doctor is convenient and cheap, etc.) factors which influence the choice of outpatients, and the factors were given different points and weighted according to the option's order of the questionnaire. Results We did not see evidence that internal factors such as gender, age, birthplace, and having or not having medical insurance had an effect on the comprehensive external factors of the hospital's choice ( p > 0.05). However, statistically significant differences were found ( p < 0.001) that outpatients who usually resided near Jiaxing valued hospitals’ “hard power” to a greater extent than did outpatients who lived in Jiaxing city, otherwise, “soft power” was prioritized. Similarly, outpatients who recognized themselves as having serious diseases valued hospitals’ “hard power” to a greater extent than those with moderate or minor diseases, otherwise, “soft power” was prioritized ( p = 0.03). Conclusion By enhancing the hospital's “soft power,” the managers of small hospitals could attract different outpatients from large hospitals, such as outpatients with minor or moderate diseases. Moreover, the regional health service organizations should promote the building of first‐ and second‐level hospitals near cities to retain more outpatients and to achieve outpatients’ diversion from large tertiary hospitals.

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