Timeshare brand affiliation impacts

Kaufman, Tammie J.; Curtis, Catherine; Upchurch, Randall S.

doi:10.1504/ijbeam.2011.044126

Cited by 5 publications

(4 citation statements)

References 24 publications

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“…So et al [49] found that lack of safety measures with Airbnb had a negative influence on future behavioral intentions. In the timeshare industry, Kaufman et al [50] equated trust, along with credibility and consumer confidence, with the entrance of branded hotel chains. Möhlmann's [27] study of commercial car sharing and P2P accommodations found that trust had a positive influence on satisfaction in both studies.…”

Section: Trustmentioning

confidence: 99%

Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

Redditt

Orlowski

Fyall

et al. 2022

Tourism and Hospitality

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This study aims to investigate the differential effects of determinants of satisfaction on subsequent electronic word-of-mouth (eWOM) behavior in the sharing economy with peer-to-peer accommodations and timeshares. Data were collected from consumers who stayed at either a timeshare or peer-to-peer accommodation within the previous year (N = 785). Structural equation modeling was used to test the relationship between the determinants and eWOM through satisfaction, followed by multiple-group comparison to examine the moderating effect of accommodation type. The results indicated that amenities, economic benefits, and trust demonstrated an indirect effect on eWOM behavior through satisfaction, but community belonging affected eWOM behavior directly. Multiple-group SEM revealed that accommodation type moderated the indirect effects of community belonging, economic benefits, and trust on eWOM behavior, such that the indirect effect was significant only for timeshare accommodations. This study contributes to the sharing economy literature by filling the gap of lodging research beyond Airbnb and including timeshares. The findings highlight competitive differences that influence eWOM between peer-to-peer accommodations and timeshares that otherwise offer similar home-like accommodations. The study revealed a newly found direct relationship between community belonging and eWOM.

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Section: Trustmentioning

confidence: 99%

Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

Redditt

Orlowski

Fyall

et al. 2022

Tourism and Hospitality

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“…Most recently, timeshare research has focused on consumer acceptance and marketing opportunities in specific geographic regions. Perhaps this is due to the continued expansion of the segment and presence of global lodging brands (ARDA, 2010; Gregory, 2011; Kaufman et al , 2011) or recent economic improvements (ARDA International Foundation, 2014). Certainly, opportunities for further investigation in this area exist as researchers have recently only investigated Singapore (Chiang, 2011), and Europe (Cortés-Jiménez et al , 2003).…”

Section: The Literaturementioning

confidence: 99%

Timeshare research: a synthesis of forty years of publications

Gregory

Weinland

2016

IJCHM

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Purpose This paper aims to facilitate an immediate immersion of academic literature in the timeshare/vacation ownership industry. Through a synthesis of 92 articles published in academic journals over the past 40 years, the authors demonstrate the breadth of the current research. Topical areas, methodologies and findings are presented, as well as opportunities for further investigation. This paper also provides the reader with a robust consolidation of literature in a tabular form to include authors, publication dates, sources and titles. Design/methodology/approach Through a comprehensive search of multiple academic research databases, university catalogues and references of existing literature and conference proceedings, the authors compiled a review of timeshare research with the aim of classifying the various components and issues that have been examined to date. Findings The timeshare segment of the greater lodging industry is unique due to its real estate ownership component, complex management characteristics and regulatory environment. The unique nature appeals to researchers and provides an opportunity for investigation of generally accepted theories and principles. The literature follows industry advances in the segment, with the majority of research focused on sales and marketing practices, and resort services and operations. An abundance of future research opportunities is identified in the literature, to which only a few have been addressed. Originality/value A synthesis of timeshare literature has not been published to date, either in hospitality literature or in other fields of study, i.e. real estate. Therefore, the authors provide a foundation for researchers, academics and students to utilize in further study and investigation.

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“…Sparks found consumers expressing concern over the low resale value for timeshare products. One study examined the impact of large branded hotel corporations' entry into the timeshare market [24]. They found that consumers already loyal to hotel companies had an improved perception and loyalty to both the timeshare product and the hotel company as a result of the association.…”

Section: Literature Reviewmentioning

confidence: 99%

Management Contracts and Home Owners Association Controlled Timeshare Resorts: Is There a Difference in Performance Metrics?

KH¹

2015

J Tourism Hospit

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This study reviewed performance metrics for HOA controlled timeshare resorts. The study found no difference in occupancy rates between the three models. Self-managed resorts had improved performance metrics over resorts managed by management contracts in areas of maintenance fees costs, collection of maintenance fees, and reserve funds. However, self-managed resorts offered less assistance to owners in rental, resale and exchange programs, and had the lowest resale pricing. Some differences between management company types was found for metrics of foreclosure, special assessments maintenance fee increases, maintenance fee delinquencies, reserve fund expenditures, refurbishment and replacement processes, and rental programs.

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Timeshare brand affiliation impacts

Cited by 5 publications

References 24 publications

Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

Timeshare research: a synthesis of forty years of publications

Management Contracts and Home Owners Association Controlled Timeshare Resorts: Is There a Difference in Performance Metrics?

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