Tingkat Kepuasan Pasien Peserta Badan Penyelenggara Jaminan Sosial Kesehatan Terhadap Pelayanan Tindakan Kemoterapi Di Rumah Sakit Ibnu Sina Makassar Juni Tahun 2019

Dahliah, Dahliah; Karsa, Nevi Sulvita; Sommeng, Faisal; Safei, Imran; Magfirah, Ema

doi:10.33096/whj.v2i1.54

Cited by 2 publications

(2 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Reliability is the ability to carry out the promised services consistently and reliably (accurately) (Dahliah, Karsa, Sommeng, Safei, & Magfirah, 2021). Reliability in this study includes the service procedures provided, the accuracy of chemotherapy implementation according to schedule, and the drugs prescribed by doctors are available at pharmacies.…”

Section: Quality Dimension Realitymentioning

confidence: 99%

Patient satisfaction with chemotherapy nursing care: A review of the literature

Purwitasari,

Suryawati,

Purnami

2023

Internat.Jrnl.

View full text Add to dashboard Cite

Background: Health efforts are a series of activities carried out in an integrated, integrated, and sustainable manner to maintain and improve the health status of the community. The quality or quality of health services can be seen from several perspectives, namely the perspective of the health service provider, the perspective of the funder, the perspective of the owner of health care facilities, and the perspective of the patient. Dissatisfaction with chemotherapy services included chemotherapy rooms that had toilets that were not clean and comfortable, nurses putting infusions with several punctures, unfriendly staff, menu display, and food variations that were less attractive.Purpose: A review of the literature to analyze patient satisfaction with chemotherapy nursing careMethod: This study uses a literature study with the keywords patient satisfaction in the chemotherapy section of the hospital in a database from scientific publications Science Direct, Scopus, ProQuest, Springer Link, Google Scholar, JSTOR, and Emerald Insight with a population of 1180 articles over the last 5 years, then selected into 10 articles according to the inclusion criteria.Results: From 10 articles that matched the inclusion and exclusion criteria, it was found that several factors had a relationship with patient satisfaction in the chemotherapy department, namely the quality of the reliability dimension, the quality of the responsiveness dimension, the quality of the assurance dimension, the quality of the empathy dimension, and the quality of the tangible dimension.Conclusion: From a review of the results of most articles, it shows that there is a relationship between the Quality Dimension of Reliability, Quality of Responsiveness Dimension, Quality of Assurance Dimension, Quality of Empathy Dimension, Quality of Tangible Dimension with patient satisfaction in the chemotherapy section of the hospital

show abstract

Section: Quality Dimension Realitymentioning

confidence: 99%

Patient satisfaction with chemotherapy nursing care: A review of the literature

Purwitasari,

Suryawati,

Purnami

2023

Internat.Jrnl.

View full text Add to dashboard Cite

show abstract

“…Hospitals as a public service provider must be oriented towards patient satisfaction. Patient satisfaction is an indicator of a hospital's standards and is a measure of service quality (Dahliah et al, 2021). Hospitals are expected to provide high quality medical services that can be accessed by the entire community because patients believe that only hospitals can cure and restore their complaints and pain (Lestari & Nurcahyanto, 2017).…”

Section: Introductionmentioning

confidence: 99%

Analysis of the Relationship of Age, Gender, Education, Type of Cancer With the Level of Satisfaction and Compliance of One Day Care Chemotherapy Cancer Patients at Dr. Moewardi General Hospital Surakarta

Hadi,

Isa,

Sutrisna

2024

Preprint

View full text Add to dashboard Cite

Background Patient satisfaction is an indicator of a hospital's standards and is a measure of service quality. One day care (ODC) chemotherapy service is one of the service updates at Dr. Moewardi General Hospital facilitates chemotherapy patients to be treated in the recovery room without requiring an inpatient room so that time and costs become more efficient. Cancer patient compliance with chemotherapy requires collaborative efforts between medical personnel providing services and patients regarding the level of compliance with treatment. Cancer patient compliance is relatively low, namely only 50% -70%. One measure of success in providing quality patient care is looking at the satisfaction level of chemotherapy patients and encouraging patients to complete their chemotherapy sessions.Objective To determine the level of satisfaction and compliance of cancer patients with one day care chemotherapy services at Dr. Moewardi General Hospital and its relationship with age, gender, education and type of cancer.Methods This research is descriptive research with a quantitative approach. The sample in this study was 100 patients who met the inclusion and exclusion criteria. The data collection technique used was a questionnaire.Results The satisfaction level of chemotherapy patients assessed from the five main quality dimensions of tangibles, reliability, responsiveness, assurance and empathy was found to be 53% very satisfied, 37% satisfied and 10% quite satisfied. Cancer patient compliance with one day care chemotherapy services has reached 99%. There is a relationship between the level of satisfaction and compliance of cancer patients with one day care chemotherapy services which is significant and has a positive value. The variables age, gender, education and type of cancer do not have a significant relationship with the level of satisfaction and compliance of cancer patients.Conclusion The quality of one day care chemotherapy services at Dr. Moewardi General Hospital is classified as very good in terms of the level of satisfaction and compliance of cancer patients undergoing chemotherapy. Efforts to increase patient satisfaction will have an impact on increasing the level of cancer chemotherapy patient compliance.

show abstract

Tingkat Kepuasan Pasien Peserta Badan Penyelenggara Jaminan Sosial Kesehatan Terhadap Pelayanan Tindakan Kemoterapi Di Rumah Sakit Ibnu Sina Makassar Juni Tahun 2019

Cited by 2 publications

References 0 publications

Patient satisfaction with chemotherapy nursing care: A review of the literature

Patient satisfaction with chemotherapy nursing care: A review of the literature

Analysis of the Relationship of Age, Gender, Education, Type of Cancer With the Level of Satisfaction and Compliance of One Day Care Chemotherapy Cancer Patients at Dr. Moewardi General Hospital Surakarta

Contact Info

Product

Resources

About