Total Quality Management and Tourism and Hospitality Education

Sripun, Mattara; Ladkin, Adele

doi:10.1300/j162v02n01_06

Cited by 3 publications

(2 citation statements)

References 6 publications

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“…Ongoing consideration is given to Total Quality Management in developed countries such as USA, Japan, UK and other European countries, however, investigations of Total Quality Management are still limited in developing countries (Sadikoglu & Olcay, 2014;Baye & Raju, 2016;Othman et al, 2020). During the last few decades, the Total Quality Management philosophy has been adopted successfully in different sectors such as services (Jaca & Psomas, 2015;Lam et al, 2011), education (Kanji &Wong, 1998), hospitality (Sripun & Ladkin, 2001;Camisón, 1999;Saunders & Graham, 1992;Xiaorong et al, 2013), health care (Short & Rahim, 1995;Rad, 2005), banking (Bilich & Neto, 2000;Vermeulen & Crous, 2000) and manufacturing (Öztas et al, 2004;Rahman & Bullock, 2005). Accordingly, researchers have suggested that implementing Total Quality Management in the construction industry can acquire similar benefits that have been obtained in other sectors (Pheng & Teo, 2004;Arditi & Gunaydin, 1997;Othman et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq

Faeq

Garanti

Sadq

2021

UKHJSS

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This empirical study seeks to examine the effect of Total Quality Management characterized by (management-leadership, employee relations, supplier management, project design, training, quality data and reporting, process management, continuous improvement, and customer focus) via organizational performance in the sector of construction in Sulaymaniyah City - Kurdistan Region - Iraq. For conducting this study, the data was collected through primary sources using a survey questionnaire to collect data from (106) leaders, heads of departments, managers, and supervisors. The obtained data were analyzed using statistical analysis tools like SPSS and SEM. The results showed that all the principles of Total Quality Management have a significant positive impact on construction company performance. The proposed model showed an acceptable fit.

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Section: Introductionmentioning

confidence: 99%

The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq

Faeq

Garanti

Sadq

2021

UKHJSS

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“…The ability of an educational institution to assure the sustainable application of a continuous quality improvement process is what differentiates it from other competitors. With this emphasis on quality, accreditation is the most preferred method of quality assurance (Dill et al, 1996;Yorke, 1999;Sripun and Ladkin, 2001;Kohler, 2003;Vlasceanu et al, 2007;Blanco-Ramirez, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Untitled

2022

AJT

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ATINER is an Athens-based World Association of Academics and Researchers based in Athens. ATINER is an independent and non-profit Association with a Mission to become a forum where Academics and Researchers from all over the world can meet in Athens, exchange ideas on their research and discuss future developments in their disciplines, as well as engage with professionals from other fields. Athens was chosen because of its long history of academic gatherings, which go back thousands of years to Plato's Academy and Aristotle's Lyceum. Both these historic places are within walking distance from ATINER's downtown offices. Since antiquity, Athens was an open city. In the words of Pericles, Athens"…is open to the world, we never expel a foreigner from learning or seeing". ("Pericles' Funeral Oration", in Thucydides, The History of the Peloponnesian War). It is ATINER's mission to revive the glory of Ancient Athens by inviting the World Academic Community to the city, to learn from each other in an environment of freedom and respect for other people's opinions and beliefs. After all, the free expression of one's opinion formed the basis for the development of democracy, and Athens was its cradle. As it turned out, the Golden Age of Athens was in fact, the Golden Age of the Western Civilization. Education and (Re)searching for the 'truth' are the pillars of any free (democratic) society. This is the reason why Education and Research are the two core words in ATINER's name.

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A literature review of tourism management (1990–2013): a content analysis perspective

Chang

Katrichis

2016

Current Issues in Tourism

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Total Quality Management and Tourism and Hospitality Education

Cited by 3 publications

References 6 publications

The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq

The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq

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A literature review of tourism management (1990–2013): a content analysis perspective

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