Total Quality Management in Firms: Evidence from Spain

García‐Bernal, Javier; Castel, Ana Gargallo; Pastor-Agustín, Gema; Ramı́rez-Alesón, Marisa

doi:10.1080/10686967.2004.11919119

Cited by 21 publications

(9 citation statements)

References 27 publications

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“…The cause and effect relationships are clear. In this line, García-Bernal et al (2004) indicate that companies should know that, in order to ensure an improvement in financial performance, all the interrelations among the elements of quality models should be taken into account. Consequently, improvement on only some criteria does not entail improvement in performance, but an improvement on all criteria does.…”

Section: Literature Reviewmentioning

confidence: 99%

An in-depth review of the internal relationships of the EFQM model

Gómez¹,

Costa

Lorente

2015

The TQM Journal

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Access to this document was granted through an Emerald subscription provided by emerald-srm: 463575 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.Micaela Martínez-Costa (mili@um.es) is associate professor of operations management at the University of Murcia (Spain). Her research mainly focuses on quality management and its relationship with company performance.

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Section: Literature Reviewmentioning

confidence: 99%

An in-depth review of the internal relationships of the EFQM model

Gómez¹,

Costa

Lorente

2015

The TQM Journal

View full text Add to dashboard Cite

show abstract

“…This expectation is also supported in previous empirical studies in Operations Management. For example, García-Bernal et al (2004) found that EFQM enablers show complementarities among themselves and suggest a global adoption of the model if better results want to be achieved. Abdullah's (2010), de Menezes et al (2010 and Phan et al (2011) also concluded that the highest level of QM implementation is achieved through mutual supportive relationships among practices.…”

Section: Can Approaches To Efqm Enablers Discriminate Organizations?mentioning

confidence: 99%

“…García Bernal et al, 2004;Ryan and Moss, 2005). In contrast to previous findings (Ryan and Moss, 2005;Lai et al, 2012), the vast majority of organizations that are yet to achieve the high level of excellence do not exhibit varying patterns of adoption that would suggest that they would be adapting the model according to their preferences or limited resources.…”

Section: Integrated Use Of Best Practicesmentioning

confidence: 99%