Total Quality Management Practices and Adoption in Construction Industry Organizations: A Review

Alawag, Aawag Mohsen; Alaloul, Wesam Salah; Liew, M. S.; Al-Aidrous, Al-Hussein M. H.; Saad, Syed; Ammad, Syed

doi:10.1109/ieeeconf51154.2020.9319992

Cited by 11 publications

(5 citation statements)

References 36 publications

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“…Furthermore, it is seen to be appropriate as a foundation for incorporating sustainability principles in sectors such as project development [48,49]. TQM enables each employee to have the chance to engage, serve and establish a sense of ownership and responsibility [50]. Many studies have been conducted on the implementation of TQM, and it is considered that the advantages of increased customer satisfaction, higher-quality goods, and increased market share are frequently acquired after the deployment of TQM by construction organisations [51,52].…”

Section: Total Quality Managementmentioning

confidence: 99%

The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives

et al. 2023

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Total quality management (TQM) is a systematic management technique for developing a process-driven culture inside an organization to achieve quality and customer and employee satisfaction. TQM has started to impact global business systems, and is extensively regarded as a management “revolution”. The implementation of TQM in the industrialized building system (IBS) in Malaysian projects has not been treated in much detail, although it is essential. This research intended to assess TQM adoption in IBS projects and identify how TQM drivers will help to overcome TQM-implementation challenges. This study utilized the mixed method by developing a semi-structured interview and survey, while the respondents were experts from TQM and IBS consulting firms. The content-validity approach was used, depending on 14 interviews and 28 responses to a distributed questionnaire. The findings indicate that TQM adoption of IBS projects is extremely poor. According to experts, local firms are still unable to execute TQM because they are reluctant to implement the TQM system as a strategy implementation across the construction process. Furthermore, according to the content validity ratio (CVR), there was an agreement that TQM would provide substantial benefits to IBS projects, such as offering cooperative associations, excellent communication, enhanced customer gratification, cost reductions, and productivity improvements. This study provided practical evidence of the fact that if the organizations adopted these 23 drivers of TQM they could overwhelm the challenges of TQM implementation in IBS projects. Thus, the stated factors were trustworthy, as indicated in the transcripts of interviews, and relying on the plurality of expert assessments. This study offers a valuable list of challenges and drivers for managers of the projects as guidelines to help them adopt TQM in IBS projects.

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Section: Total Quality Managementmentioning

confidence: 99%

The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives

et al. 2023

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“…In the construction sector, quality can be defined as achieving acceptable performance levels of construction activities (The Constructor, 2022). It has been an indispensable part of Project Management Body of Knowledge (PMBOK) since inception (Project Management Institute, 2021), and is considered one of the most concerning aspects in construction projects (Alawag et al. , 2020; Egwunatum et al.…”

Section: Reliability and Performance Evaluation For Education Ppps: L...mentioning

confidence: 99%

Evaluating uncertainties to deliver enhanced service performance in education PPPs: a hierarchical reliability framework

Geng

Herath

Hui

et al. 2022

ECAM

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PurposeThis study aims to develop a hierarchical reliability framework to evaluate the service delivery performance of education public–private partnerships (PPPs) effectively and efficiently during long-term operations.Design/methodology/approachThe research design included development and test phases. In the development phase, three performance layers, i.e. indicator, component and system, in the education service delivery system were identified. Then, service component reliability was computed through first order reliability method (FORM). Finally, the reliability of the service system was obtained using dynamic component weightings. A PPP school example in Australia was set up in the test phase, where performance indicators were collected from relevant contract documents and performance data were simulated under three assumptive scenarios.FindingsThe example in the test phase yielded good results for the developed framework in evaluating uncertainties of service delivery performance for education PPPs. Potentially underperforming services from the component to the system level at dynamic timepoints were identified, and effective preventative maintenance strategies were developed.Research limitations/implicationsThis research enriches reliability theory and performance evaluation research on education PPPs. First, a series of performance evaluation indicators are constructed for assessing the performance of the service delivery of the education PPP operations. Then, a reliability-based framework for service components and system is developed to predict service performance of the PPP school operations with consideration of a range of uncertainties during project delivery.Practical implicationsThe developed framework was illustrated with a real-world case study. It demonstrates that the developed reliability-based framework could potentially provide the practitioners of the public sector with a basis for developing effective preventative maintenance strategies with the aim of prolonging the service life of the PPP schools.Originality/valueEvaluating education PPPs is challenging as it involves long-term measurement of various service components under uncertainty. The developed reliability-based framework is a valuable tool to ensure that reliability is maintained throughout the service life of education PPPs in the presence of uncertainty.

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“…Edward Deming first established TQM in Japan in the 1920s (Othman, Norfarahhanim Mohd Ghani, and Woon Choon 2019). The effective application and execution of TQM in any company will always rely on the people's dedication to the concept that underpins it (Alawag et al 2020). The construction industry is a vital economic engine in Malaysia and a vital facilitator of the Economic Transformation Programme (Hussain 2015).…”

Section: Introductionmentioning

confidence: 99%

Implementation of total quality management (TQM) in malaysian industrialized building system (IBS) projects

Alawag

Alaloul

Liew

et al. 2023

rdlc

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Total Quality Management could be defined as a transformation in management style aimed at constantly increasing customer satisfaction via the design and improvement of organizational systems and processes. It is critical to use an industrialized building system to increase project successful implementation. Awareness of TQM advantages and its application could greatly improve project efficiency and performance. A literature search on TQM was done to determine the TQM implementation present state and level of awareness in IBS construction projects. The purpose of this study is to identify the current TQM implementation status in IBS projects and determine its level of awareness and potential benefits from the Malaysian construction stakeholders’ perception. A mixed approach was applied in this research with the participation of consultants, contractors, clients, and academicians from various construction industry public and private sectors in Malaysia. The questionnaire survey was used to conduct the study. A total of 371 questionnaires were collected, for a sample size of 265. The findings indicated that most construction organizations are unaware of the TQM approach. The Cronbach's Alpha coefficient achieved from the study was (0.934), indicating that the questionnaire was reliable. The statistical analysis revealed that increased efficiency, improved customer satisfaction, enhanced teamwork, increased profitability, and improved safety are the most essential TQM benefits that concerned the participants. Furthermore, the results of this study provide IBS construction practitioners with significant awareness of the components that empower TQM implementation in the construction sector. This study contributes to the understanding of TQM and project performance by demonstrating their capacity to enhance the Malaysian construction sector. Additionally, it was found that the Malaysian construction industry has not achieved a high level of quality implementation programs.

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Total Quality Management Practices and Adoption in Construction Industry Organizations: A Review

Cited by 11 publications

References 36 publications

The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives

The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives

Evaluating uncertainties to deliver enhanced service performance in education PPPs: a hierarchical reliability framework

Implementation of total quality management (TQM) in malaysian industrialized building system (IBS) projects

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