Total Quality Management Revival and Six Sigma

Abstract

Total quality management is a management that is concerned with continuously improving the processes and functions within organization internally and externally simultaneously, in order to reach customer satisfaction. However, in the last decades there was concern that TQM has been less effective resulting from two external factors increasing the demands of good quality services from the customers, and the global market competitive pressure in addition to the internal factors. This paper attempts to expose the problems associated with TQM and how six sigma has helped in the renovation and rising of TQM in rational leadership, factual management, continues improvements, and employee partnership.

The Total Quality Management in Banking

“…Once specific objectives have been reached, new improvement targets are set to keep continuously upgrading of performance level. It is worthy to mention the necessity of having a high professional management team that can successfully manage the whole process of improving the quality [1].…”

“…It can be defined as the continuous improvement of administrative and productive processes through reviewing and analysing the results achieved, and searching for other means and methods to raise the level of performance and try to reduce the time and effort for the completion of production processes by eliminating all unnecessary functions for consumers and for the productive process to reach the required level of total quality [1]. In order to achieve the competitive quality level, it is necessary to use many methods and skills of quality's science.…”

Quality Improvement Methodologies – PDCA Cycle and Six Sigma in E-learning System

“…There are three key components to achieving "quality": customer, processes, and workers. Client characterizes quality, and expect-in addition to other things -execution, reliability, competitive costs, on-time delivery, service, clear and rectify exchange processing [8].Six sigma can be classified in light of benefits of the business and knowledge of the solution/improvement [4].…”